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Etronics Complaint - Getting a Refund from Etronics for Damaged Item is like Pulling Teeth! - avanti 20-bottle wine cooler
avanti 20-bottle wine cooler - Complaint
I ordered a 28-bottle electric wine cooler from Etronics, they had it in stock and shipped immediately. Except . . . it was shipped only in the flimsy manufacturer's box, with no padding. It arrived severely damaged, with the sheet metal actually peeled back from the frame.
I returned the item immediately. That was a month ago. Etronics doesn't want to refund my credit card unless they can get reimbursed by UPS. So, I have no wine cooler, yet I am charged for it, and Etronics won't take responsibility for shipping an item with absurdly improper packing.
My advice, DON'T ORDER ANYTHING FROM ETRONICS.
I returned the item immediately. That was a month ago. Etronics doesn't want to refund my credit card unless they can get reimbursed by UPS. So, I have no wine cooler, yet I am charged for it, and Etronics won't take responsibility for shipping an item with absurdly improper packing.
My advice, DON'T ORDER ANYTHING FROM ETRONICS.
Comments:
Posted by *Brenda* on 2006-08-02:
Can you dispute the charge with your credit card company? You shouldn't have to wait for them to get their money back; that's between them and UPS. Call your credit card company before it's too late!
Posted by Hugh_Jorgen on 2006-08-02:
Brenda is right - I can tell you UPS will not pay their claim if it was improperly packed. I would cut my losses right now and dispute the charge. Besides, who wants cold wine? It makes the bottle all sweaty and then the screw caps are hard to get off!
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