Comcast Corporation Complaint - COMCAST IS DRIVING ME CRAZY !!!!
This is a continuation of a problem I was having last week - tiling - all the channels. I have a lovely new plasma TV set and could not see any channels becuase most of the time, tiling!
The soonest they could give me an appointment was today, a week later. The guy comes, and all he did was give me a new box (tiny) and told me that my box was antiquated and it didn't accept signals from my new TV (no charge, wow!!!).
The signal came in beautifully after the box was switched. He asked me if I wanted a new remote because it did more things and with this new box, the only way you could turn in on was by remote and not manually as I could with my existing one. No big deal. At the time, I just didn't feel like re-learning yet another remote control.
So I thanked him thinking that the problem was solved. Of course he was in a rush to go ... but the problem was fixed after 3 weeks of no TV on a new TV .... I was late for an appointment, so I ran out of the house just leaving the TV on as is, knowing I'd be back in a few hours. When I got home, there was no picture.
I called 3X again that night, and they kept repeating what the tech told me to do to turn on the cable box. Press cable, then power on the old remote. Nothing happened. It's not the TV, my DVD works just fine. Some said, you must have your TV on channel 3, but I'm not even sure how to get to channel 3 w/o going through the remote cable because that's how I did it before.
Anyway.....once again, there is no picture on my TV, no signal at all, and unless there is a ghost in the house, what happened???? Someone said I must get a new remote, whereas the guy who came to service the TV said it was not necessary and I'm not stupid, I see cable - on ..... so one of the reps said, well, we'll probably have to make another appointment and this time we'd probably have to charge you because it doesn't sound like a cable problem? It doesn't? It sounds like an unfinished cable problem. And this appointment is yet another week.
It was fine when I left and gone when I came home and I couldn't get a signal back. Someone who said turn you TV to channel 3, none of the remotes did that for me -- and I don't know h ow on this new plasma TV to get it to 3....nothing shows up on the screen!
Somebody help me : (