Thrifty Car Rental-Costa Rica Informative - Renting a car with Thrifty in Costa Rica: NO WAY!
SAN JOSE -- We rented a Toyota Yaris starting July 3rd and returning July 10th, 2006 in San Jose, Costa Rica. We requested a full tank since we didn’t want to deal with the hassle of filling it up to a subjective mark. In retrospect, it seems as if we knew what was coming next.
Unfortunately, we had to accept a tank with 7/8 of a tank. Right before we returned the car, we filled it up trying our best to fill it up to the estimated 7/8. The bitter surprise was when the counter lady told us it was 6/8 and therefore she was going to charge us for gas (at several times the regular price at the pump). Unable to speak with a supervisor because he/she was unavailable, we engaged in a heated discussion with the counter lady who totally refused to listen to our arguments.
After speaking to another customer standing by us who very kindly explained to us that Thrifty in Costa Rica is “known for its total lack of customer service”, we took her advice and decided to take the car to the pump since we had arrived early. Another bitter surprise: we weren’t allowed to take the car our even though the rental time wasn’t due yet!! After another heated discussion, we were finally allowed and so we did.
As if this wasn’t enough reason to be upset to Thrifty, we had rented a Suzuki Terios from June 19th to July 3rd, 2006. The lady at the counter (a different one) didn’t check the second page of our reservation and was charging us the taxes that she thought hadn’t been charged already. Again, we explained to her that we had paid everything and that we preferred to discuss it with the supervisor. She announced that she could call her, but that she was letting us know in advance that the supervisor was not going to help us!! Finally, she realized there was a second page in our reservation and saw that the taxes had already been paid. No apology, no nothing!!
We learned our lesson: Thrifty Car Rental…NEVER AGAIN! We will go back and stick to Budget since we have done plenty of times without any issues.