Clearwire Internet Service Informative - This service is exceptionally poor!
ORMOND BEACH, FLORIDA -- In Jan. 2006, we spoke with a Clearwire representative about installing their service. For slightly less than Brighthouse cable highspeed internet, Clearwire was advertising a wireless internet. It broadcasts a signal from a cell phone tower so your computer can hook up anywhere. Great! We gave our address and received a date for the technician to come out.
When he arrived, we were just moving in. He hooked up the "wireless box" that must connect from the wall to the computer, and a receiver, which also needs to be plugged in. Remember this, it's important later.
Everything seems in order and the technician is pleased. So, he leaves. And the problems start.
Everyday Clearwire drops it's signal. It seems to vary from only a few seconds, to hours. When it's hours, I call Clearwire.
They always say it's me. I need to reboot and drop my current I.P. info and renew it. And this usually fixes it.
Finally, three months into this, the gaps are coming way too often, so I request another technician to come out.
The next guy comes right in the door with, "you don't have a southeastern window in your apartment. No wonder you're not keeping a signal." He fiddles with the devices. Everything has been fine all along, except NOT having an unobstructed path to the tower! The first technician never mentioned the problem, and the only solution the new technician could think of was to put the receiver on the porch facing west.
We tried this too, but there's no plug out there so the door would always be open a crack to allow for the extension cord. As well, it only helped but did not cure the dropped signals.
In conclusion, DO NOT GET CLEARWIRE, unless a. you are within 15 miles of the tower and b. have a direct, unobstructed path to the tower. Needless to say, we now have Brighthouse and are very pleased.