Larry Miller Lexus Complaint - Lexus 330
SALT LAKE CITY, UTAH -- I purchased a brand new Lexus 330, December, 2004, from Scottsdale Lexus where we spend the Winter. We immediately drove it back to Salt Lake where it stayed in our garage until we returned in April and stays here all Winter. It has (to date)7,240 miles on it.
I contacted Larry Miller Lexus soon after we returned expecting them to be able to handle Warranty problems. My complaint was/is that the seat feels like the springs are coming up. We assume that the problem probably is with the heated and air-conditioned seat hardware sticking up and must be exclusive to my car. Their service manager couldn't detect the problem, probably due to a little extra padding on his bottom, however, several women other than me (with less padding) can also feel the knob. He offered, however, to exchange the seat for one from another car which he claimed to have done. Since this made no difference, I contacted Lexus customer service who communicated with him and they apparently decided it is my imagination. In my communications with Lexus customer service they informed me that the seats could not be exchanged. (Larry Miller claimed to have done so)
Since he refused to solve the problem by replacing the seats, he suggested either I get a cushion to sit on or "trade it in". Lexus refused to persue the matter based on his recommendation and referred me to their litigation department.
All I asked was that they remove the seats and replace them without the air-conditioned, heated ones, which I could care less about.
To this day, every time I drive the car sitting on hardware, my enthusiasm for this $37,000 Lexus is gone. I had my last Lexus for nine years and was excited to get another one. The least they could have done was provide me with the recommended cushion. WHO WOULD EXPECT TO HAVE TO DISGUISE A DEFECT IN A NEW LUXURY CAR WITH A CUSHION??
I am wondering if any other customers have experienced this same defect and/or poor Lexus customer service.