Two Rivers Ford Nashville Informative - Bad Service - Ford Maintenance Service
NASHVILLE, TENNESSEE -- On August 2, 2006 I took my 2006 Ford Ranger to have the first 5000 mile oil change. When I got my vehicle back there was grease and oil all over my steering wheel, driver seat, and dashboard. When I got home there was blue smoke coming out from under the hood. When I raised the hood I discovered the tech who changed my oil left the oil filler cap off of the filler tube and motor oil sprayed all over the engine compartment. When I took my vehicle back and showed the manager all they did was wipe the oil off and blow me off. I got no apology or any consulation from them. I told them I was never going to bring my vehicle back for any kind of maintenance and was going to write the dealership owner and Ford Motor Company a letter. He then gave me a condescending lecture about human mistakes and asked me if I ever made a mistake in my life. I told him this was not a mere mistake but that it borderlined on neglegence. If I hadn't found the filler cap was not put back on it would have blown all of teh oil out of my vehicle and could have caused severe engine damage. That didn't seem to concern him at all. Never the less, If I were anyone in th Nashville Tennessee area, don't take your vehicle to Two Rivers Ford for service.