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Two Rivers Ford Nashville Informative - Bad Service - Ford Maintenance Service

Review by wyncrtr on 2006-08-03
NASHVILLE, TENNESSEE -- On August 2, 2006 I took my 2006 Ford Ranger to have the first 5000 mile oil change. When I got my vehicle back there was grease and oil all over my steering wheel, driver seat, and dashboard. When I got home there was blue smoke coming out from under the hood. When I raised the hood I discovered the tech who changed my oil left the oil filler cap off of the filler tube and motor oil sprayed all over the engine compartment. When I took my vehicle back and showed the manager all they did was wipe the oil off and blow me off. I got no apology or any consulation from them. I told them I was never going to bring my vehicle back for any kind of maintenance and was going to write the dealership owner and Ford Motor Company a letter. He then gave me a condescending lecture about human mistakes and asked me if I ever made a mistake in my life. I told him this was not a mere mistake but that it borderlined on neglegence. If I hadn't found the filler cap was not put back on it would have blown all of teh oil out of my vehicle and could have caused severe engine damage. That didn't seem to concern him at all. Never the less, If I were anyone in th Nashville Tennessee area, don't take your vehicle to Two Rivers Ford for service.
Comments:3 Replies - Latest reply on 2006-08-03
Posted by Hugh_Jorgen on 2006-08-03:
They should have apologized as well as clean your truck, but you did overreact a bit. The oil light would have come on long before any engine damage could result. The tech made a simple mistake. The oil change guys are the youngest and least experienced in the garage and they are human. Thank goodness you never make mistakes.
Posted by miketech on 2006-08-03:
It was a mistake I'm sure but not one you would expect at a authorized Ford dealer. Sounds like to me the service manager could have done a much better job of handling the situation. At a dealer you pay a premium price for hopefully premium service. I hope you can find a better dealer.
Posted by Anonymous on 2006-08-03:
The simple fact is you PAID for a service to be performed correctly. A "simple mistake" dosen't cut it here. Sometimes by the time an oil light comes on, the damage is already done. I agree with miketech, better supervision is required here!

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