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South Colorado Springs Nissan Consumer Reviews

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Repair Service On My Nissan Sentra
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLORADO SPRINGS, COLORADO -- My name is Karen and I attend Denver Seminary and I reside in Colorado Springs. I commute, once a week, to class. Therefore, a car is essential to my continuing education. Unfortunately, my car broke down. It would not accelerate or move forward or backward. In trust and faith, I took my 2011 Nissan Sentra to the South Colorado Springs Nissan Dealership for a full and complete diagnosis on February 1, 2020. After performing the diagnosis, Nissan said the car had a blown fuse and it would only cost $2.50. They were wrong. A week later, Nissan said it was the transmission control module and it would cost 922.32 (for the TCM, fuse, and diagnosis). I asked Nissan if it was the catalytic converter, and they said NO. I asked Nissan if it was the electrical system or the wiring and they said NO. I asked Nissan if the TCM would solve the problem, and they said YES. So, in good faith, I paid them 922.32 and drove my car away. 300 miles later, and 4 days later, while traveling to Denver, my car would not accelerate up Monument Hill. In disbelief, I took my car back to South Colorado Springs Nissan Dealership. This time, Nissan said that my wires had melted and that I needed a new wiring harness in addition to a complete replacement of my exhaust and muffler system and a new catalytic converter (after telling me only 4 days ago that it was not my catalytic converter or the wiring harness and that for 922.32 I would have a totally repaired car). Nissan refused to own their mistake and misdiagnosis. It was their fault and they refused to repair the car for free. Instead, they sent us a new estimate that totaled $2500.00 in repairs. Then, they performed another diagnostic and said the muffler and exhaust system did not need to be replaced and that it was not causing the wires to melt and that it was the catalytic converter. They sent a new estimate of $1232.01. Nissan misdiagnosed my car 4 times and would not take responsibility for their mistake. They would not make it right. They finally told me they would do the repairs for 1000.00, but that I had to prepay. And, they gave me a rental car and told me that I could use the rental car, free of charge, until my car was repaired. The general manager and the service manager both told me this and put it in writing, then reneged on their promise and agreement and started charging me $35.00 a day for the rental car. Now, 36 days later, on March 7, 2020, I had to give the rental car back and I had to pay a tow truck to tow my car off of their lot because they refused to make this right, took 36 days to do a diagnosis, would not repair the car for free or even offer a discount, and reneged on every promise they made. I am taking my car to a reputable mechanic and I strongly advise taking your car to the South Colorado Springs Nissan Dealership. They are not ethical, they are not honest, they do not have integrity, they do not honor promises or agreements, they are not transparent. They bullied me, and were very rude to me. They misdiagnosed my car 4 times, and kept my car for 36 days and did not repair my car. I asked them for a refund of 922.32, since I did not get a working car for that amount that they promised to give me, and THEY REFUSED TO GIVE ME A REFUND. Do not take your car to this dealership and do not do business with this dealership. They do not abide by God's principles for conducting a business and their customer service skills are very, very poor. They also bullied me and told me that if I left any negative reviews, they would not let me have the rental car while my car was being repaired. Their prices were not consistent and the numbers did not add up. From day to day, the estimates, the prices, and the work that needed to be done changed. They treated my car and me like we were less then. Each time my car did not work and was not fixed after they supposedly fixed it, they added hundreds more dollars of things wrong with the car and repair work. Finally, they demanded that we prepay for all repairs and only gave us a day to prepay. And, I truly believe in my heart of hearts that they did work that was not necessary and charged us for it too. Well, Nissan, you can have back your rental car and I will take my car to someone who is competent and trustworthy and honest and transparent, which I have already found a wonderful mechanic to do the job, and I will leave any negative review that I want. By the way, the car is in worse shape than when I first brought it to them. When I brought it back to them after it would not accelerate up Monument Hill, and after they had replaced the TCM and fuse and said the car was repaired, but it was not repaired, the car would not accelerate, but it went forward and backward. Now it will not even go forward or backward. Sounds like they may have broken the TCM and fuse intentionally or removed the TCM and put back in the old one. If you did this Nissan, the new mechanic will discover it and then I will call the police and my lawyer because that would be illegal to charge us 922.32 for a TCM and then not get a new TCM. Because that car was going forward and backward and moving when we brought it back to you the second time after you replaced the TCM, it just was not accelerating over Monument Hill. Do not go to South Colorado Springs Nissan Dealership, unless you want to spend hundreds of dollars and still not have a working car.

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Nissan - A Prime Example of Poor Customer Support
By -

COLORADO SPRINGS, CO, COLORADO -- Nissan does not stand behind their products. We purchased a NEW 2005 Nissan Xterra SE in May 2006 for my wife. Upon taking delivery and driving home the low tire pressure warning light came on. I returned the vehicle that evening to the dealership and was told by the service manager that the tire pressure was low because of the altitude in Colorado Springs. They aired the tire and the following morning the tire was flat. Guess that was a lot of altitude.

Called the dealership and they stated they did not have any tires in stock, and that it would be 5-7 business days before they got one and that I should put my spare on. I found a tire at a tire store 3 blocks from the dealership and told them they needed to do better than 5-7 days.

Approximately 6 months after the purchase, my wife started to complain about a strong sulfur smell when the car was at idle. We took it back to the dealership and they told her that it was the result of the agents in the fuel in Colorado, and that she should try another gas station. My wife is not a brand loyalist, and had been purchasing her fuel at whatever station was convenient. To appease the dealership, she began purchasing her fuel at a local Shell, but the issue persisted. Again the dealership stated it was the fuel and there was nothing they could do about it.

Several months later, the lower tire pressure warning began to go off again. She took it to the dealership, and they told her that there was a nail in the tread and the hole could not be repaired, but they could order us a new tire, at our expense, and have it the next day. Took the vehicle to the same tire store I mentioned previously and surprisingly, they were able to repair the damage. Tire lasted another 15000 miles.

The latest adventure with the Nissan dealership was in May of 2010, during a scheduled maintenance visit. While there I asked them to look at a paint peeling issue on the roof. Initially the service manager stated that it looked like a paint defect, but later recanted his position and stated it was a result of rock chips. I inquired as to how rock chips ended up on the roof rain gutters and he became agitated.

The vehicle had been in our possession for four years almost to the day, and I was told that paint is only covered for one year and that repair costs would be my responsibility. After the service managers insistence that it was not Nissan's responsibility, I contacted the Nissan Consumer Affairs division to attempt to get the issue resolved. Three weeks of playing phone tag with the representative, and I was again told that the damage was the result of rock chips, and that Nissan would do nothing to correct the issue.

My wife and I are now on a personal crusade to dissuade anyone from buying a Nissan product, and the roof of our 4-year old vehicle is beginning to rust. I can only hope it rusts through before the lapse of the 5-year warranty. Buyers beware!

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Deceptive Sales Practices, Dishonest And Rude.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLORADO SPRINGS, COLORADO -- During purchasing our second vehicle from SCSN, we haggled for 3 hours over a very specific deal. Upon shaking hands on the deal, I went to clean out our trade while my wife went to sign papers on our agreed upon transaction. I few days later I notice that the deceptive finance department put papers for a service contract and platinum warranty in front of my wife that we explicitly did not want. From that point forward we received no customer service and the CEO called my wife a liar. Only go to SCSN if you enjoy deceptive and dishonest sales tactics.

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Superior Service
StarStarStarStarStarBy -
Rating: 5/51

COLORADO SPRINGS, COLORADO -- I purchased my 2013 used Rogue in Feb this year. The day I purchased it they had scheduled me for my first routine service appt for a few months in advance. Good thing too because I'm kind of a space case when it comes to appointments especially those in advance. Haha! I got a courtesy call 48 hrs in advance which was nice reminder.

The appointment itself was easy, simple and quick and even though there was rain in the forecast, they shined her up nice with their automated car wash. I was greeted as soon as I pulled into the service bay and kept updated throughout the appt. While I was waiting I took advantage out their free drinks and popcorn while my toddler played in the little play area they have. This first visit was free, the next I've been told should only be like a $20 fee which includes the works full inspection. I would take any of my vehicles there for service, Nissan or not.

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Friendly, Helpful And Professional
StarStarStarStarStarBy -
Rating: 5/51

COLORADO SPRINGS, COLORADO -- I bought my car from SCS Nissan and it was so great that a few months later when I got a nail in my tire on my way home from a long day I stopped by there to see if they could help. Even though it was almost time for them to leave they fixed my tire and helped to get me back on the road to go home (I don't live in the Springs). It was a huge relief to know that I can go to them if I have a problem and they can fix them. Thank you SCS Nissan. I would recommend you to EVERYONE!

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Excellent Service
StarStarStarStarStarBy -
Rating: 5/51

COLORADO SPRINGS, COLORADO -- My car broke down, I took it into a local shop and they wanted to charge me over $600 to fix it. I called around to a few place to see what they would charge. A friend of mine recommended to call the Parts Department at South Colorado Springs Nissan. Being a dealership I was a little hesitant.

However, when I called I spoke to an Eric in parts. He not listened and made me feel more at ease, he also quoted me a better price. He was friendly and really seemed to know his products. He made me feel less stressed out about getting our vehicle fixed. My husband and I took our car to Nissan too and we will be going back there when we decide to purchase a new vehicle. Thank you for your Customer service South Colorado Springs Nissan.

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We Were Duped!!!
By -

COLORADO SPRINGS, COLORADO -- After all prices and everything were solidified, on the way to the finance office, he informed her that the SUV comes with a "€œClear Coat Package"€ and it cost an additional one thousand dollars. She did not want it because she lived in Denver, and we were planning on moving out of the state soon, so it would do her no good. He then informed her that he cannot sell her the Xterra without the "€œClear Coat Package".€ She wanted it bad enough that she said she would purchase the vehicle anyway, even though it came with a package that she would not use.

I believed that the vehicle did not require the package and after doing further research with with corporate Nissan and found out that in fact, the "Clear Coat Package"€ was not required to purchase by anyone, anywhere. I then realized that we were forced to purchase something that we could not use, did not want or need, and was not required. Our salesman blatantly lied to us about a package that was worthless.

Then, during her trade-in appraisal, our salesman asked us about any issues or past accidents, and ** truthfully disclosed all information that she had. One thing that she mentioned was that she had a bent axle replaced. The salesman then told us that was frame damage, which sounded very suspicious to me. He then appraised her vehicle as having frame damage. This deducted over $2,000 from the total trade-in value. I then decided to do some research regarding the so-called frame damage.

Fortunately, a good friend of mine in my home town owns a frame and unibody repair shop. I called the owner, and explained the situation. He told me that I was scammed on this too. He also explained that the axle is a removable, replaceable part and that for all purposes including insurance and appraisal purposes. He explained that under no circumstances is a damaged axle considered part of a damage frame. He then went on to explain that the salesman most likely gave her the trade-in value of a damaged vehicle, but sold it as a functional vehicle.

This makes sense because the axle that ** had damaged was replaced prior to trading the vehicle in, so, at the time of trade-in, her car was in fully-functional, excellent condition, and there was never any frame damage either.

Now, here's the third and final action that was taken towards us. When we purchased the vehicle, it had eighteen-thousand miles on it. I personally checked the condition of the tires myself and they looked almost brand-new. ** and I were living in different cities at the time and I did not see the vehicle too much yet.

The next day after the purchase of the vehicle, she noticed that the tires were bald. She said that she didn'€™t look at them before and just noticed it. She called and told me and I told her she had to be wrong, I checked them myself. So I looked at them when she visited the next time and I couldn'€™t believe it. The tires were worn completely flat in places and had less than 3 mm of tread left in others. When she visited, it was a Sunday and your dealership was closed, so there was nothing I could do.

Therefore, when you add the one thousand dollars that she lost on the clear coat package with the additional two thousand+ dollars from the fake frame damage, plus an additional eight hundred dollars for four new tires, Erica was scammed out of approximately four thousand dollars by a single sales representative.

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Awesome
StarStarStarStarStarBy -
Rating: 5/51

COLORADO SPRINGS, COLORADO -- I have bought 2 vehicles here and every time it has been such a great experience! I love my Titan and so does my husband. I recommend them to everyone. You can't beat a lifetime warranty!

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Car Needed
StarStarStarStarStarBy -
Rating: 5/51

COLORADO SPRINGS, COLORADO -- After the snowstorm I was in need of new/used vehicle. I stopped at South Colorado Springs Nissan and was able to find the perfect car. Everything went very smooth and I would truly recommend this dealership to everyone I know.

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CAR PURCHASE MADE GREAT
StarStarStarStarStarBy -
Rating: 5/51

COLORADO SPRINGS, COLORADO -- My sister was in need of a reliable car. We went to South Colorado Springs Nissan and found the perfect affordable car for her and her family. I would highly recommend this dealership for selection and service received.

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South Colorado Springs Nissan Rating:
Star Star Star Star Star
4.9 out of 5, based on 69 ratings and
74 reviews & complaints.
Contact Information:
South Colorado Springs Nissan
1333 S. Academy Blvd.
Colorado Springs, CO 80916
1-855-329-5563 (ph)
www.scsnissan.com
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