Ashley Furniture Complaint - Horrible experience w/the lack of customer service with Ashley Furniture
SAN DIEGO, CALIFORNIA -- This is my horrible experience w/Ashley Furniture in San Diego. AVOID PURCHASE ANYTHING FROM THEM AT ALL COST. I emailed CEO Michael Jedlowski @ his given email on 8/1/06, but I have yet to receive a response from him or his managers. I wish I knew about this site before purchasing from them. Here's the timeline:
On 5/28/2006, I purchased a dining table set at the 7310 Miramar Rd, San Diego showroom. Parts of the reasons that I purchased the set from Ashley Furniture were the Sales Associate Rudy’s sale pitch of: “we have our own factory; we control the quality, the inventory, the distribution, the pick and delivery of our furniture”. After around 6 weeks, I was informed that the dining set arrived, and I picked up the above dining set at the San Diego Ashley Furniture Warehouse located @ 11045 Technology Pl, #100, San Diego. When I installed the parts together, I noticed that one of the six chairs has the wrong parts. I called the warehouse and was informed to bring the chair back.
7/2/06: I brought the wrong chair to the San Diego Ashley Furniture Warehouse located @ 11045 Technology Pl, #100, San Diego and explained the wrong chair situation to Manager Lonni. Lonni indicated for me to keep the wrong chair for the time being, and he’d order another chair right away. The correct chair would be delivered to me via UPS within 2.5 weeks at the most; UPS would pick up the wrong chair and deliver the wrong chair back to Ashley Furniture.
7/20/06 at 9:38 AM: I telephoned Manager Lonni @ (858) 683-1100; Lonni is out of the office, so I left a detailed message with Receptionist Mirna. Mirna responded that she remembered me from 7/2/06, and she’d give Lonnie my message.
7/21/06 at 11:16AM: I called Manager Lonni again. Mirna informed me that Lonnie is working today, but he was currently out of the office. I left my phone # and explained the chair situation to Mirna again.
7/21/06 at 2:02PM: I called for Lonni again. Mirna said that “Lonni is in the warehouse. Lonni already told Mirna that he ordered the chair, but it has not come in. I asked Mirna when did Lonni order the correct chair? Mirna responded that it was the same day that I came in, but sometimes it takes a little longer to get it.” I informed Mirna that I’d wait until the middle of next week.
7/27/06 at 1:29PM: No delivery from UPS, so I called for Lonni again. Mirna informed me that Lonni is out of the office, and the chair has not come in. I asked as to when the chair would be delivered? Mirna replied that she didn’t know, as she has no control of the inventory. I asked for Lonni’s last name, but Mirna refused to provide Lonni’s last name. I left my phone # with Mirna for Lonni again.
7/27/06 at 1:35 PM: I called the Miramar showroom @ (619)393-4663, where I purchase the dining set. I spoke with Rita and explained the whole situation and the lack of returned phone calls from Manager Lonni. Rita looked up my purchase info by my first & last name and phone #. Rita informed me that she’d forward my concerns to a Manager name Fritz. Rita indicated that she does not know Fritz’s last name.
7/28/06 @ 12:45PM: Manager Fritz from the Miramar showroom returned my call. Fritz informed me that he’d send an email to Manager Lonni and to expect a phone call from Lonni or Fritz by tomorrow (7/29/06).
8/1/06 at 10:27 AM: No phone call from Lonni or Fritz, so I called the Miramar showroom again and asked for Fritz. Roxy informed me that Fritz is out of the office today. I left a detailed message for Fritz with Roxy.
8/2/06: I place another phone call to Fritz at the Miramar showroom. Rita remarked that she remembered me from our last conversation. Rita informed me that Fritz is out of the office again today, but she took my phone # and would leave my message for Fritz for tomorrow. I sent an email to CEO Michael Jedlowski: firstname.lastname@example.org
8/3/06 Still no response from anyone from Ashley Furniture.