Global Net Warehouse Informative - Global Net Warehouse Scammed Us of $7,000
TEMPE, ARIZONA -- In May 2006, I, opened a web store with Global Net Warehouse. The company promised a web store with 10,000 products. After purchasing the web store we were promised an advertising coach. Well, supposedly our coach had food poisoning for two days and then got bit by a brown recluse spider. We loved how the store looked and were satisfied with the look. After opening the store, the company set me up with an advertising coach, **name removed**, who was working on putting together an advertising proposal in the amount of $6,500 for my store OutletCraze.com. The coach told my wife that they needed our account information to be put on the proposal and that when the proposal and authorization letter was signed by us they would then draft out the money for a year of advertisement costs. She gave them our account information over the phone after they assured her that the money would not be drafted until we signed the authorization form that was being faxed over with the proposal. After I received the proposal I never signed the authorization form but tried to get in touch with the coach to ask questions about the proposal, in which my call was never returned. Three days later $6,500 was drafted from my bank account, unauthorized. When I tried to call the company and speak to my coach about this manner I was told that the coach was out sick with food poisoning. Customer service manager, **name removed** said that they didn’t know about the $6,500 dollars and I would have to speak to my coach, who was out sick. Two days later I called back and then I was told that the coach was bit by a Brown Recluse Spider and would be facing surgery that week. At this point I knew the company was lying and demanded $6,500 to be immediately sent back to me, they refused, the customer service manager claimed that the authorization was signed and I was stuck in a 1 year contract with advertising. When I asked to speak to another manager I was refused. I was refused the names of any other managers, my refund, and was told to stop calling, and hung up on- on several occasions. I closed the bank account it was drafted out of to make sure they couldn’t take anything more.
After Three weeks of phone calls, the General Manager, **name removed**, finally called and I was told I would receive a refund for the amount $6,500. From there I was told to speak to the General Manager **name removed**. Shaun promised a refund within 30 days. Since June, I still have not received my refund. After calling several times wondering where the refund was, I spoke to the customer service manager, again and taped the phone call with the manager stating it would take 10 – 14 more days for the refund, this was July 5th. The refund was never received. When I called back I spoke to the Assistant General Manager, again who said he would call me back after he found out what happened to the refund. Within 5 min. I was called back by the customer service manager and was told to stop calling because its harassment and they had other customers to cater to.
A week later the company had Robert in customer service, to call and promise that the money had been sent out and that the tracking number would be available within 2 days. When I called in for the tracking number, know one could give one to me, I asked them how it had been shipped out, no one knew. . Since then, no one in the company will return my messages and no one will give a status or confirmation of it being sent out.
I was finally able to get a hold Shaun again and was told to speak to the accounting department, I was told by the customer service manager, Steve that he would not let me speak to the accounting department for any reason.
To this day the company still has not returned our refund; in addition the company has cancelled our web store Outletcraze.com with no prior warning, even though the $399.00 was a signed contract for 1 year.
We have decided to sue Global Net Warehouse in the amount of $6,500 for the advertisement cost, $399.00 for the web store. In addition, we have notified the Better Business Bureau and also the Federal Trades Commission.
Just so you know, the whole time the company has had our $6,500 NO MARKETING WAS EVER DONE and now our website is closed......WHY? Because they are a huge scam.
In order to make the public aware we are contacting many media outlets such as local news papers in Tempe AZ and Phoenix AZ and local News channels to help spread the word so that this company cannot do this anymore. I am sure that when the company reads this they will know exactly who published this I am the one who has called several times a day Since May wondering where our refund is.
Please be aware of this company and other companies that are running similar scams. Please check the Better Business Bureau before paying any company or even giving them an account number. And please spread the word the Global Net Warehouse is a big scam.