Schmelz Countryside Volkswagen Complaint - They Damaged My Car - 2003 New Beetle
SAINT PAUL, MINNESOTA -- It's been in too many times to count. But the last time, the service guy says, oh ya some piece of fascia is hanging down from under the car, you must have hit something. Right, we have driven this car on the freeway work and back and we hit something. I got under the car that weekend and it is real tore up. I think we would know if we hit something, and it looks like exactly what would happen if someone drove it over a lift that was up too high. I called the service department to complain, and he said he would check into it and get back to me. He didn’t, I had to call a week later and all he basically said was our word against yours. What kind of a place is it that doesn’t even take responsibility for the damage they caused to a customers car?