Bob's Discount Furniture Complaint - Bob's Discount Furniture Salem, N.H.
SALEM, NEW HAMPSHIRE -- On 07/22/06 I ordered and paid in full for furniture for my new home in Derry N.H. A delivery date of Saturday 08/05/06 was promised to me. On Friday 08/04/06 I called Bob’s because I had not heard from them. I was told by Bob's staff that my furniture would be delivered on Tuesday 08/08/06, leaving me with out furniture for 3 days. In the subsequent 40+ minute conversion with Bob's staff I was transferred to three different departments, tried rudely, and lied to. Finally I spoke to the manager. His solutions included my renting a truck, hiring help, and going to Manchester N.H. to pick up my furniture, waiting until 08/08/06 and taking time of from work, or waiting until 08/12/06 for my furniture. I passed on all of his proposals and insisted on a refund. At that point the manager tried to transfer me back to the department that had transferred me to him.
So now I have to go with out any furniture while I shop else where for furniture. Great people until they get your money. Take your business elsewhere Bob’s Discount Furniture can’t be relied on.