Residence Inn Compliment - Great Management - hotel
HOUSTON, TEXAS -- We have stayed at the Residence Inn on Dallas St. in Houston, TX a few times. Our last experience was in January 2006. We had to leave for an early flight and went to bed around 10:00 pm. The folks in the next room to ours had friends that kept banging on their room constantly. My husband complained to management, but the noise did not stop. On the second complaint, the manager told my husband that security had been in the hallway but had not seen anyone banging on the room and they offered to send security again. The second time security came up, they saw people in the hallway making noise and they told them that this was not allowed-it was either, be quiet or leave. All noise stopped after this episode. The next morning along with our bill was a note explaining that we were not charged for the last night due to "a noise problem".