Super 8 Motel, LaGrande, OR Informative - False allegation and credit card charge
LAGRANDE, OREGON -- In June, 2006, my husband and I stayed one night at the above mentioned motel. On registering, I requested a non-smoking room as we are both non-smokers. I was told by the desk clerk that all the rooms there were non-smoking. On entering the room you could detect a slight smell of stale cigarette smoke but not offensive enough to complain. We had been on the road 14 hours that day and were quite tired so turned in early. We checked out the next morning at 6am. On returning home from our trip we had a notice from the motel that they had charged our credit card $50.00 for "smoked in room." I immediately called the motel and spoke with the manager. I was very straight forward with her and told her the smell was in the room when we checked in and that we did not smoke. She was rather rude and told me that if we had an issue with the room we should have requested another room. She said the smell was so bad that the room had to be put out of service for 2 nights! To make a long story short, we are out our money. We did complain to the OR Better Business Bureau, disputed the charge on our credit card, and reported our concern to the OR Dept. of Justice. They tell us that it is lawful to do this in accordance with the OR Unlawful Trade Practice Act. It seems the manager of this motel takes no responsibility regarding her housekeeping staff nor does she care that she has now lost a customer. (We feel the staff failed to report the smell in the room the morn. before we checked in.) We are also very concerned that our credit card was vulnerable to a bogus charge and that our number appears on the printed documents that she sent to the BBB and Dept. of Justice. Never mind contacting Customer Service...all the motels are independent franchises. Our lesson learned here is that we will no longer pay for a room before going in first to see if there are any "issues"...even a hair in the sink will be enough to turn us away. We will no longer stay at any Super 8 on our travels to OR or anywhere else. As consumers, we have to protect ourselves and our good credit. Using credit leaves us all vulnerable to just about any scam that comes along!! We believe that this motel has done this before. We were unsuspecting travelers wanting a good night's rest before continuing on the next day. If we had known that we would be blamed for the smoke smell, we would have called the front desk and complained. No room at any Super 8 has ever been perfect, but they are Super 8 and not a 5 star hotel!