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Fedders Complaint - Unbelievable Poor Service - Air Conditioner
Air Conditioner - Complaint
LAKE WORTH, DELAWARE -- I have a Maytag (Fedders) air conditioner that is not working, it is still under the five year warranty. It broke less than its first year.I have emailed maytag six times and called them by phone numerous times the past two months. They keep telling me that they are trying to find someone to repair it and waiting for an email from the regional manager, and they told me once that they would send me a new one. Two of my emails states they will contact me, they have never contacted me until today and the person who called was so confused! They promise to call back with an answer, but the person called today had no idea. I bought this product a no good warranty. Any suggestions??? I will never, never, in my life buy a Maytag or Fedders products. This is so unbelievable poor service, really NO service!!!!!
Comments:
Posted by Frenchie on 2006-08-09:
I will tell you what I tell others -- get all of the facts together, dates, times, serial #, where purchased, etc. and send a regustered letter to the President of Fedders.
Forget the e-mails and phone calls, put it all in writing.
Now to your post as it doesn't make sense. Where did you purchase? Did you contact them to see if they could assist? Did it fail in its first year, or did you have it over a year and still under the 5 yr waranty. Is the five yr parts and labor, replacement or what? No sure what you mean by not working. Won't go on, the compressor wont kick in, etc. What about the outlet -- proper receptacle and voltage. You might not know all of this, but it helps pinpoint problems. I will chide you with this (and I know some take offense at it) when you post, make the post accurate so that we can understand and maybe be able to help. When did you buy, when did the problem start? Did you ever have any cooling?
Forget the e-mails and phone calls, put it all in writing.
Now to your post as it doesn't make sense. Where did you purchase? Did you contact them to see if they could assist? Did it fail in its first year, or did you have it over a year and still under the 5 yr waranty. Is the five yr parts and labor, replacement or what? No sure what you mean by not working. Won't go on, the compressor wont kick in, etc. What about the outlet -- proper receptacle and voltage. You might not know all of this, but it helps pinpoint problems. I will chide you with this (and I know some take offense at it) when you post, make the post accurate so that we can understand and maybe be able to help. When did you buy, when did the problem start? Did you ever have any cooling?
Posted by Frenchie on 2006-08-09:
let me try and help a little more. Did your Fedders have Maytag as the contact company? That doesn't sound exactly right. Fedders did sell under or for Maytag name. However just recently Maytag was purchased by Whirlpool who also makes Air condidtioners, so there might be some conflict. I don't know what the relation is now between Fedder and Maytag. Maytag as a corporate company no longer exists. You can e-mail Fedders at --customer service@fedders.com ---you can call their corporate office at 908-604-8686 (they are in New Jersey) You can also try to get on their website --fedders.com/main/contact.htm --
let us know what develops. Good luck.
let us know what develops. Good luck.
Posted by Frenchie on 2006-08-12:
I am curious --- did you do as I suggested??
Posted by curtcarol on 2006-08-14:
Frenchie,
My original purchase on 01/31/05 was from Delta Air.
I have a full page sheet that states "Free in-home service for 5 years! The phone number is 866-MAYTAG or e-mail customerservice@fedders.com.
This is a Maytag 12,000 BTU HEAT/COOL UNIT
Model # MEY12F7E-D
SERIAL # JR147343-270Y
For your information this is the second time that this unit quit cooling. The compressor and fan is running loud and clear; the cord and outlet are good and the voltage is a 230 Volts!
This has been a Fedders A/C and it is service from Fedders service tech. They are just a little slow. Today is the second full month. They are still the same thing to me as they did the first, second, third, forth and so on phone calls. "They are trying to get hold of sevice person in my area. Please allow 24 to 48 hours response. Still nothing!
I would send the president of Fedders a email if I knew where to send it. Most of the people I have talked to can hardley speak English. They keep saying that they will resolve this problem in 24 to 48 hours. Then I ask them do you know what the word resolve means? Guess what? No answer!
My original purchase on 01/31/05 was from Delta Air.
I have a full page sheet that states "Free in-home service for 5 years! The phone number is 866-MAYTAG or e-mail customerservice@fedders.com.
This is a Maytag 12,000 BTU HEAT/COOL UNIT
Model # MEY12F7E-D
SERIAL # JR147343-270Y
For your information this is the second time that this unit quit cooling. The compressor and fan is running loud and clear; the cord and outlet are good and the voltage is a 230 Volts!
This has been a Fedders A/C and it is service from Fedders service tech. They are just a little slow. Today is the second full month. They are still the same thing to me as they did the first, second, third, forth and so on phone calls. "They are trying to get hold of sevice person in my area. Please allow 24 to 48 hours response. Still nothing!
I would send the president of Fedders a email if I knew where to send it. Most of the people I have talked to can hardley speak English. They keep saying that they will resolve this problem in 24 to 48 hours. Then I ask them do you know what the word resolve means? Guess what? No answer!
Posted by Frenchie on 2006-08-15:
If you can go to their website, it will give you their address, you probably can find the President's name under Goodgleon Fedders. I would send him a registered letter explaining everything and see what happens. I am sure Fedders made this for Maytag. Tell Fedders it was the Maytag name, but you are tired of the run around. You would be surprised what happens when a CEO gets these letters -- years ago with a friend we did this on a new Chrysler that was "junk" the dealer would do nothing, a letter to the Pres of Chrysler got him a brand new car, at NO cost. Yes things might be a little different today. I also send registered letters, return receipt requested.
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