Henry and Associates Complaint - Rude Flight Attendants

Review by THe Law on 2006-08-08
HONOLULU, HAWAII -- Recently flew from Honolulu to DFW on American Airlines with terrible service. I was early to the airport and was placed in the back of the plane. Asked the airline attendant to change my pillow becuase it had blood on it, and he responded, "You're lucky you have a pillow!". The entire flight the attendants were rude and unprofessional. When I asked the flight attendant his name while leaving the plane, he refused to give it to me and ran in the bathroom.

How can the company improve it's service when the customer can't give names of the airline attendants that were rude because they don't wear name bagdes (at least they can have a number). American needs to change it's pillows after every flight, or at least check them.

If I have another choice in the future, I will not fly American
Comments:4 Replies - Latest reply on 2006-08-08
Posted by shayen on 2006-08-08:
Way to go not providing a flight date or flight number. You flew "recently". Don't you know when you flew?
Posted by N. on 2006-08-08:
Who is Henry and Associates and how are they involved with this complaint?
Posted by Anonymous on 2006-08-08:
American Airlines hasn't cared service in a long time they do have some very rude people that work for them. But your post is confusing?
Posted by familytravel on 2006-08-08:
So who is Henry and Associates? And you should provide the flight number and date in a complain to the airline. They can check RECORDS to see who was in the crew. I agree, I think all airline employees should have nametags. I always give positive feedback as well as negative feedback. I like to tell certain airlines about great experiences I had with their employees.

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