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UnMagic KIngdom
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANAHEIM, CALIFORNIA -- I have been to Disneyland 20 times. The last time for me was 2/25/19-2/27/18. We go in different weeks during the week in the off season once a year. My last experience is my last. I have looked so forward to going and the last 3 years have been an expensive disappointment (Now $179 for adult one day hopper pass). Rides are constantly breaking down, plus rides closed for refurbishment and lands being constructed make it a nightmare to be here. But Disney sees fit to keep raising prices to make us pay for there new attractions and parking garages prior to opening. Because the rides are down the rides still working lines during the winter week are over an hour minimal for about everything (reminder this is considered a slow time).

The 2 days were in the parks ride breakdowns included: Indiana Jones 5 times, Thunder Canyon 3 times, Small World shut down for the remainder of the day, Roger Rabbit 2 times, Incredibles Coaster 4 times, Goofy Sky School 3 times and others as well. Closed for refurbishment is Bug's Land, Space Mountain, Critter Country, Bear Rapids, Astro Orbiter and many shops and restaurants just not open. When you are lucky enough for a ride not to break down when you are on it, it constantly stops for long intervals.

Lets get talking about the now $25 to park your car general parking a day. I did the math and the greedy Disney Company with this raise and average parking visitors have made us pay for the new parking structures for Star Wars Land. Prepaid for already by us. Greed at it's finest.

UnMagic Hour (aka Magic Morning early admission). You get to spend over half of it standing in line to get in and then you get to spend over an hour getting on the Matterhorn. Used to be great. Now it is the biggest joke. Fantasyland was so crowded for this fiasco, that you could not even walk through it. This was on a winter Tuesday, no conventions in area. Awful waste of time an money.

The food at the parks has gone from questionable to disgusting. We ate at Cafe Orleans. Our food came out in less than a minute. Under warming lights for too long. When you are paying $21 dollars for a sandwich and $8 for a side of fries in a full service restaurant, you shouldn't have to battle the food poisoning later. Disgusting. Even the iced tea tasted old. Later, before the nausea set in, we had soup in a bread bowl. Vegetarian Gumbo now tastes like a more nasty version of Campbell's Vegetable Soup. Had it for years, wasn't that nasty.

I could not make it through the last day on our passes. I only made it for an hour. The nausea and diarrhea was too much to bare and we headed back to Northern Nevada a day early. I believe if Walt Disney was alive he would be ashamed of what his dream has turned into. Greed has replaced the Magic of Disney. I am donating all my Disney collectibles and clothing to my local charities. I am that done with anything Disney. Movies, stores and most of all the theme parks. They have made their last money from me, and I do hope others follow suit. Done! Done! With Disney!

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Poor Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANAHEIM, CALIFORNIA -- Absolutely the worst experience! I took my family and mother in law to the park and stayed at the Grand Californian Hotel. The hotel lobby was nice, but our room was in poor shape. No accommodations were made for us at all. I was told to call guest relations later!

The next morning we went to Disneyland and many of the rides were broke. I had gotten fast passes, and when the rides broke down and we stepped out of line to talk to the employees, they were extremely rude and told me I forfeited my fast passes. We hardly made it on any rides in either park. This used to be a great place, and now it's a costly nightmare. All Disney cares about is making money, NOT the experience. Go to Universal Studios or Magic Mountain instead. Better people, better experience!

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Terrible Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANAHEIM, CA -- Way too expensive. The price of a ticket has skyrocketed and so has parking. $25. And food and drinks are $$$$$$. All this money to spend 70 percent of your day waiting in 2 hour lines because they let in too many people. Greed. The fire department has had the greedy ** shut the gates due to overcrowding but that is rare. Disneyland is no longer the happiest place on earth for everyone as Walt intended. It's only for the rich. I refuse to give Disneyland execs any more of my money. They should be ashamed of themselves. Make X amount of tickets available and reserve your day. Just like a sporting event or play.

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Disney Store Very Bad Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MAIM, FLORIDA -- Disney Store at Dadeland Mall in Miami, FL. The Disney Store is now charging their customers for their own bags if you don't buy one you have to carry your items by hand. Employees incorrectly tag items and then rip away prices in front of your face to not give you discount.

They claim that the sale includes all items with red tags, when you start buying the items the majority of them are wrongly tagged, they don't acknowledge the sales they show on the signs in their stores. The employees are very fake and are rude to customers that deny to spend more money. So if you buy things that are on sale they hate that so they start offering you things that are on sale while you are in the register.

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Awesome Customer Service. Loved It.
StarStarStarStarStarBy -
Rating: 5/51

ANAHEIM, CALIFORNIA -- Hi. I spent two days at Disneyland. The staff was great!!! Not one complaint. It was very crowded. People in the park were also very nice and helpful as we had a wheelchair. We all helped each other (strangers get on and off with our loved ones). The Matterhorn broke down just as we were ready to go up the steep climb. Courtney at Indiana Jones very nice. Maria at Matterhorn. I don't recall everyone's name.

Every ride the staff were very friendly. The staff was very professional and patient with us. Came back later and got on right away. You have to admire these people. They deal with all kinds and personalities. The nicest people and mean people. People who you will never satisfy. Thank you Disneyland. We had a magical experience.

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Horrible & Very Rude
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FRESNO CA -- Me and my husband are a family of six. We went to California Adventures the first day and my 8 year old daughter was physically pushed by Mickey Mouse because she was going the wrong way to get in line. Very rude to children all because she was excited to see Mickey. This is unacceptable!!! Mickey assistants were very rude as well. The lines were extremely long. Smh. Disneyland was the same. I spent a huge amount of money to be disrespect by this establishment. Never would I go back. This place deserves 0 stars. Just ridiculous. Went for 2 day for a total of 20 hour and only seen 3 characters.

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5 yr old ASD child manhandeled
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANAHEIM, CALIFORNIA -- On January 8 2016, I, my 5 yr old Grandson and 3 others went to Disneyland with tickets purchased through our local Regional Center for Autism. The tickets were purchased in Nov. to be used only on Jan 6-9.. My Grandson waited in line for the Indiana Jones(around 10/10:30 a.m.) Ride for 45 min.. Upon finally getting to the front of the line a male ride attendant grabbed his arm and took him to the measuring stick. He kept telling my Grandson to stand up (which confused him because he was standing) the employee then grabbed his face (hard) and was forcing it up.. My Grandson began humming because of pain and being uncomfortable. We proceeded to get the man away from him and tried to explain he was Autistic.. We then got my Grandson to stand up straight and told the man look, at which he responded no he can't go on, a female attendant then yell if he can't stand on his own he can't go on..( it's not a stand up ride) the old man finally waved us on. where upon disembarking we contacted by email Disneyland

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First Visit to Disneyland & California Adventure
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANAHEIM, CALIFORNIA -- This was the first time me and my family had visited Disneyland and California Adventure. Our experience was horrible because we did not receive any assistance from the park workers whenever we asked questions. All the information we received that was helpful was obtained from other visitors.

I informed the person at the ticket window that it was our first visit to Disneyland and California Adventure - she gave me my tickets and told me which tickets to use for which park etc. Magic Morning came with the tickets. She told me the park was closing on that day at 7 P.M. for an EXCLUSIVE Halloween Party. She did not tell me whether we could purchase tickets for the party. When I purchased my tickets, no one told me that I would not be able to stay until 12 A.M.

The first day we went to Disneyland, we asked the park worker that was at one of the gates where was the main entrance to the park, the young lady told us, as she threw up her hands and in a condescending voice, "This is the main entrance" as if we were supposed to already know. She did not explain that individual cars could not come through that particular gate. She then directed us to an area that was under construction - the workers were actually working at the time. We asked one of the construction workers where should we go to park. He directed us to the shuttle buses, which took us back to the gate where the young lady was.

We asked another park worker about what Disneyland was about. He said, as if he was annoyed with us asking, "We're not like a 6 Flags, we don't have a lot of rides here." We walked around and noticed that the wait time for the rides were at least 1 1/2 hours long, each. We asked about what a Fast Pass was - every time we went to a Fast Pass Machine it was not working. We were given three different descriptions as to what a Fast Pass was. We had my two year-old grandson with us and he waived at Goofy, twice - Goofy just kept walking. However, not even five minutes later, Goofy was taking pictures with five other little boys, right next to us.

We went across to California Adventure. We were not told by Disneyland Staff that we needed a hand stamp to get into California Adventure. Whenever we asked questions - we got the same treatment, condescending responses from the park workers, as we did at Disneyland.

The next day, we went back to Disneyland before 7 A.M. for Magic Morning. When we asked was the Buzz Lightyear ride open, the park worker said, "I can't tell you that." He did not tell us if the ride was closed, not working, etc. We came back to the Buzz Light year ride after 8 A.M. and the park worker was still standing there. About five minutes later, we saw a line full of people and people actually getting on the ride.

We went back to California Adventure to ride a specific ride. My daughter waited outside with my two year-old grandson - she asked for a stroller switch pass from a park worker so she could go on the ride directly after we got off.

When she showed another park worker the pass to get on the ride, the park worker said, in a condescending manner and glaring at her as if she's did something wrong, "You are not supposed to have that pass, you are supposed to have this one" (holding up some other type of pass). My daughter said, "This is the pass I was given by your co-worker, I don't know which pass I am supposed to have. I just know that there is a pass I can used to get directly on the ride after my family got off the ride."

The park workers are not helpful, they have no customer services skills, the wait time for the rides are too long, all the Fast Pass machines we tried to obtain Fast Passes from were not working, and all the park workers we asked to get Fast Passes from told us they did not have any more Fast Passes available - this was at 8:30 A.M. I also found out later - after I returned home from Disneyland, etc. that Disneyland Staff could have assigned an ambassador to us to take us around the parks since this was our first visit and we were not familiar with the setup.

I had a 3-day hopper pass, but only went 1 1/2 days to Disneyland and California Adventure because of my horrible experience. I also had a pass to Universal Studios and Seaworld. We had a great time at both of those parks even though it was raining the whole time we were at Seaworld.

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Too Crowded for Girl Scouts & Memorial Day Weekend Combo AND Everyone Cuts in Line!!!
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ANAHEIM, CALIFORNIA -- Disneyland should have the Girl Scout 2012 Bridging Ceremony and the Memorial Day Celebration Weekend separate. There were way too many people both Disneyland and California Adventure. Disneyland should have picked one weekday like a Wednesday for the Girl Scout Bridging Ceremony and closed the park for just the girls and their families. The parks just needs to close the park for national organizations like Girl Scouts, Boy Scouts, etc and everyone will conform to the Event Day.

The lines were way, way, way too long. The time estimated to wait for the ride was a joke too... 30 minutes was actually 2 hours. I felt really sorry for the handicap since a lot of areas in the park was totally inaccessible to the wheelchairs or EVS or blocked off by millions of strollers. I felt like cattle trying to get through the Star Wars contraption and after tripping over like 10 strollers in the place, I grabbed my daughter and got out. Same place I had visited when I was younger but way too crowded now.

So we ended up doing only these rides once: Haunted Mansion (1 hour wait time), Train Ride around the park (actually twice), Rushin' River, California Scream, Ariel under the Sea, Ferris Wheel, Hollywood Tower of Terror (this was a 4 hour wait time), and Pirates of the Caribbean (during the fireworks show so we waited just the 10 minutes or so). Thunder Mountain temporarily closed as we were trying to get to it and we were given no estimated time to return. "Just keeping checkin' to see if it is open" we were told.

As we are waiting in line, other people thought of nothing of cutting into lines without the FastPass. Then when my daughter had her friends finally meet up with us again, a couple behind us screeched to high heaven above that the girls were cutting in line when the girls were just reuniting. The other girls' parents were six people behind us. We let the screechers pass us as they were very ugly people that obviously needed to get on the ride. We did not want to be on the raft with the screechers.

The Park Hopper tickets should be called the Park Long Walker Tickets because you walk forever from Disneyland to CA Adventure for miles and then to get to the rides is even more walking further then wait in lines with no benches, no water fountains, etc. Mad T Party was actually great! We got cool lemonades with color changing ice cubes. Cool! But we had more fun at the Hotel we stayed at with the comfortable beds and going to the supermarket than at the Disneyland Chaosville.

Disney really need to limit how many people get into the park. Food was okay for the price if you only buy the kid's meals. To get the full Disneyland effect, do what my co-worker does and go every year and do your one day only one section at a time (3 day pass = 3 sections of the park). Also, at the end of the day find a place to sit and wait for the shuttle for another hour or two, yes in line or call for a taxi. Be prepared for this and be aware and be fun (ie: take your "vitamins")!

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The Crappiest Place On Earth
By -

ANAHEIM, CALIFORNIA -- Recently I wanted to take my family to the happiest place on earth... but instead we spent three days at Disneyland. Don't get me wrong, I had purchased SoCal city passes and all other attractions were well worth the money (SD Zoo, Sea World, Universal Studios).

Let's start with Thursday, June 19. After waiting in the 100+ degree heat to get my daughter autographs of three princesses for over an hour at the "Princess Faire", they change out characters to Minnie Mouse (who's signature she already had), Mulan (who cares) and some other forgotten Disney character (none of the family knew who this was. We thought it might have been a homeless woman they found sitting outside the park but we soon realized Disney Inc. wouldn't let the President or the Pope in without charging a $100.00 admission, much less the needy).

I'm a little angry, but nothing a good ride wouldn't solve. Since we were near death with the heat, the family voted to go on "SPLASH MOUNTAIN". Yeahhhhhh!!! After sitting in line for one hour twenty minutes, we get to the front of the line and over the loud speakers we hear "The ride is broke down for a indefinite period of time" which means "screw you! haha" in Disney terms. Fine, the family wants to go to Tomorrowland on the other side of the park. Why not get there by Disney Railroad? I'll tell you why not!!! Because the railroad is broken down too.

At this stage, I am PO'd. We decide to leave the park to get dinner (by the way, the Fairfield Inn across the street is a very nice hotel and treats customers great) and return around 8:30 pm since the park is open till midnight according to their website. So we cool off and return at 8:30 pm to find the fireworks show is already in progress... I find this annoying since the I was told earlier that morning that I begins between 9:00 - 9:30 pm and have now missed most of the fireworks show but I won't let this get me down.

Following the show, everyone is practically thrown out of the park by the jerks who wear Disney uniforms. Getting further annoyed by this my wife asks one of the jerks what is going on... "Tonight is GRAD NIGHT", which means "Should have asked for a kiss because the just got screwed again!!! Haha."

I then proceeded to Disney's City Hall where I wished to complain and thought that strangling Mickey Mouse or one of those damn little dwarves might make me feel better. After pushing my way through HUNDREDS of angry people from Germany, China and across the globe (and not able to find that mouse anywhere) I had heated words with another jerk behind the counter who actually said "We do not control the Disney website" and "That's too bad". I now know why they check bags when entering the park, to make sure you do not have any weapons to kill the employees with because you will want to. Trust me.

Went back the following day (Friday, June 20) only because the SoCal city pass includes three glorious days in hell. Gates open at 8:00am Disney time which is 9:30 am California time. Which put me in a better mood because my wife & I were able to complain about Disneyland with 13 other couples we ran across in the shops who we overheard talking about the typical customer service we all received from Disney Inc. (They only let you down Main Street USA in the morning. You know the street with all the overpriced merchandise... Not actually into the park which you already paid admission for).

To make a long story short, Splash Mountain was broken every time we walked past it the remaining two days, the train broke down once more, we decided to ride Space Mountain one last time before we left the park early on the last day (blood pressure was too high to stay there any longer and my 8 yr old daughter who loves... sorry, lovED Disney movies and stuff) chose to swim in pool at hotel rather than spend another six hours at Disneyland) and that ride broke 4 times while we waited in line, but finally rode and ran out of the park as fast as we could, might have set a land speed record.

Once again, my family enjoyed every park on the SoCal city pass with one exception... Disneyland - The Crappiest Place on Earth. Nobody at Disneyland would inform me as to how to file a complaint with Disneyland and resolve this directly, I have recently tried to log on to the Disneyland website, what a surprise it's not working right now. It is sad that this may be the only way to file a complaint since nobody at Disney seems to care about your experience once you purchase your tickets.

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Disneyland - California Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 18 ratings and
53 reviews & complaints.
Contact Information:
Disneyland - California
P.O. Box 3232 - 1313 S. Harbor Blvd.
Anaheim, CA 92803-3232
741-781-4565 (ph)
www.disneyland.disney.go.com
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