Ikea Complaint - Handicapped Unfriendly
ATLANTA, GEORGIA -- I visited the Ikea store In Atlanta, GA to purchase large items for several rooms in my house. My shopping list included over $9000 worth of merchandise, both small and large pieces. All pieces needed pickup in the checkout aisles.
With my handicapped husband, who can walk but can't lift much of anything including our toddler son, we arrived at the checkout and grabbed a huge metal cart. I loaded all the smaller pieces on a cart that my husband pushed but I needed help loading the larger pieces.
I asked one of the dozen+ employees standing around with nothing to do if they could help me load specific pieces onto the cart. I was told "NO, we do not shop with our customers. We can only lift items you cannot pickup". I explained that my husband was permanently handicapped and I could not lift specific items I wanted to purchase. I pointed out my husband, who is a large, otherwise healthy-looking man, and the employee told me "NO, I cannot help you."
I tried every angle to get this man's assistance even tried to explain that 5 minutes of his help would get a $9000+ transaction out the door.
We had to walk out and leave feeling frustrated. It was so humiliating to leave like that. What were we supposed to do after a response like that from a well groomed, well spoken employee who just didn't care?
It's not like us to cause a scene so my only avenue for venting this frustration is a consumer opinion board such as this.
I hope you read this blog post before you shop Ikea. They do not help people who may, if given the opportunity, turn out to be their best customers. All because an employee couldn't spend 5 minutes helping the potential customer SPEND money in the store they work at.
Perhaps Ikea employers should remind employees that CUSTOMERS pay their living.