Sears Informative - Still no call... - air and heating unit
BALLSTON SPA, NEW YORK -- Recently we contracted with Sears to put in a heating and cooling system. Although higher in price quote, We contracted Sears, because we figured they were a long standing, bigger operation, and having done business with them in the past(Hawaii, California) where service was great. We assumed we would get the same quality of work as well here in the capital region. We were also told by the salesperson, that the quality of materials used was much better then the other company's. My husband spent 3 hours going over the location,setup and materials with the salesman. Unfortunately we were wrong!! To begin with, after meeting with the salesman, the contractor for the AC unit came in and wanted to upgrade the Cooling unit and downgrade the heating system, which we agreed upon, but it put us back by a few days, then while they were installing the system, my husband noticed that the materials that they were using was not the one that was presented to us that the sales representative insured us that was to be used. They were using this cheap flex piping appose to the steel vents that we were told was to be used. There was also a big hole in our ceiling, where we were told that one of the workers had accidentally stepped into a opening in the attic, which was made to put a ceiling fan, and had came through our ceiling on the second level. Then they was the problem of the furnace that didn't fit behind the wall that was made specifically for the unit. Mind you now, this was all discussed prior to purchasing the appliances. My husband immediately stopped the job, and went to call Sears. Several hours later we received a call from (Gary Mosher) who was very apologetic and said he would take care of the matter and would call us back. We express to him at this time, that we were running on a time constraint, due to the fact that we had contracted the drywall guys to come in the day after the job was to be completed. He said he understood and that he would call the AC guy and straighten things out. By later the next evening we still hadn't heard from Gary Mosher, we called his office at least 3x and left messages. He finally did call us the following day and we were told that the contractors would be returning to do the job in 4 days!!! By now we were so upset with the situation and made it clear to Gary that we wanted this fixed right away. He told us he would talk to the contractor and see if he could make it out on Monday (3 days) and call us back,,well Monday came and went and NO call. It is now Tuesday(4 days) afternoon and still No contractor and guess what?? NO Call!!
I just called Gary Moshers office and got his answering machine again...hummm,,Can anyone please help us??
Not only is this annoying and frustrating, but there making matters worse by not returning our calls or trying to resolve the problem. For god sake, we have a two ton unit out back and another unit in the attic, not to mention a furnace connected to nothing!! And an investment of aprox 13,000.00 dollars. Do they think were just going to go away!!! In the meantime the drywall contractor spent the weekend doing the drywalls and was unable to put in the closet because that is where the vents and all the piping is going!! What a nightmare!!
Ohh and let me not fail to add,,that this job was contracted on July 7th, job to be completed by the 31st!! Well, its August 8th, somethings not right. Believe it or not..recieved a call from the sub contractor informing us that he wouldnt be here till..MON,,Aug 14!!! And I thought it couldnt get worst..Ohhh and Sears still havent called us..