Ashley Furniture Compliment - Satisfied customer - Concord Vineyards Occasional Tables
VERNON HILLS, ILLINOIS -- Around Christmas time, I purchased 4 items from Ashley Furniture -- a coffee table, 2 different kinds of end tables, and a console table all part of the Concord Vineyards set. I went there after having horrible problems from another store with lateness and repeatedly damaged items that had clearly been returned and sent right back out. So I was already a little edgy when I went to Ashley. Then I found the consumer comments here after I already paid for the tables and was positively dreading what would happen.
To my pleasant surprise, they called to schedule the delivery well before the projected delivery time, the delivery employees were incredible, they did a fantastic job of setting everything up and did not leave until they were certain I was completely satisified. The items themselves were beautiful. I decided to wait until later in the year to give any feedback in case we started having problems with the furniture. Almost 9 months later, I'm still completely satisfied. Everything looks great and is incredibly sturdy. People compliment the set or ask where we got it all the time.
For the price, what we received was easily more than we could have asked for. The service for the delivery charge was fantastic as well. We were paying quite a bit more at that other store for them to dump their damaged goods on our doorstep and not even bring them in, let alone set them up. Here they seemed to fall over themselves to make sure everything was perfect for us.
I think if I had seen the negative feedback before I went there, I probably would have thought twice about going. But I'm glad I went and very happy everything turned out well.