Allstate Title Corporation Informative - Paperwork negligence and atroucious customer service

Review by Samella on 2006-08-10
ST. LOUIS, MISSOURI -- We recently refinance our home and used Allstate Title Company Craig Park Court, St. Louis, MO 63146, as the settling agency. We Closed on Tuesday, August 1, But, did not receive our funds until August 10, 2006. The loan closer got sick and there was no one else to take care of our closing. We had to wait until they call someone in, which caused the payoff date to expire and we had to wait on another date. Now I know things happen, but the owner, was rude, confrontational, threating, intimidating and offered no explanation as to the hold up of our funds. The business attitude was not professional at all. Before, choosing a title company, be sure you do your home work and check them out. This was a mom and pop operation with pop acting as it all the delay was our fault. If your loan processor mentions Allstate Title, run as fast as you can.
Comments:5 Replies - Latest reply on 2006-10-31
Posted by Anonymous on 2006-08-10:
9 days? What did you expect, a miracle?
Posted by rhondam718732 on 2006-08-11:
Doesn't sound like she expected a miracle - she expected her MONEY! 9 days without a lump sum of money that was maybe meant to go towards something else is a long time.
Posted by Samella on 2006-08-11:
No! we did not expect a miracle, just common curtesy and professionalism. After you close on a refinance loan, you have what you call a rescission period to change your mind of three(3) days, which ended Aug 4 at midnight. Now as I said, I know things can happen, but we discovered from the lender, the loan processor did not submit paper work until the following week. And because we question as to what happened the owner of the title company became defensive, confrontational, threaten to call the police if we bothered him again. That is my beef, not the time limited, but how we were treated when we questioned the long process.
Posted by 98Bird on 2006-10-19:
yea that sucks, but most people who owns mortage firms, titling companies, real estate firms, etc....even apraisal companies are now multi-millionaires after the recent real estate boom....so they're probably not too worried about this.
Posted by Samella on 2006-10-31:
To 98Bird, YOU got that right

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