U-Haul Complaint - BOGUS DAMAGE CHARGES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
AKRON, OHIO -- As I tell you this story, please keep in mind my fiance' is a long haul truck driver and has been for the past 15 years with NO accidents-at fault or not at fault. We (my fiance' and I) rented a 14' (non-CDL) truck (rather embarrassing to drive/ride in as it had over 190,000 miles on it and basically falling apart as it had mega body damage from previous whatever-rentals, accidents, etc.) to transport a bedroom set we bought in February (first time we have ever rented a moving truck from anyone). We drove the truck approximately 55-60 miles total and returned it the same day. Upon return, the worker who was checking us in ran out to the truck asking my fiance' what he had hit; needless to say my fiance' was stunned to say the least. What the worker had pointed out was a seam on the Mother's Attic that had a couple rivets come out, thus seperating the seam. The worker insisted he had damaged the vehicle by hitting something. It was very obvious (and apparent by the photographs he had taken) that we were being scammed big time because the piece was seperated, NOT caved in, dented or 'damaged'. Uhaul charged my credit card over $1500.00 the next day after the worker wanted us to pay him $400-$500 cash or check that day to cover the damage. When I told Uhaul I had spoken to my attorney and asked how they wanted to proceed sine the 'damage' claim was bogus, the manager in their corporate office in Chicago told me they would have to first get their insurance adjuster to assess the 'damage' and go from there. HELLOOOOO?? Why was my credit card charged over $1500.00 when the adjuster had not even assessed the 'damage' at that point? Needless to say, it is now August and I am still fighting with Uhaul over this bogus claim. Oh, by the way, my fiance' has a cousin that use to be a manager for Uhaul (not this same one) and according to him it was common practice-even ordered to do so-to send people out in damaged vehicles and charge them for the 'damage' they had supposedly incurred upon their return. He will send an affidavit to court for us as we are NOT going to let this slid by. Please be careful, especially with this particular Uhaul store. Better yet-GO PENSKE!!!!!!!!!