Delta Airlines Complaint - Delta tells passengers "too bad"
ATLANTA, GEORGIA -- On August 10th My fiancé got to Orlando International airport at noon to check in for a flight to London via Atlanta. This was the day Heathrow was closed and all liquids were banned on planes.
His flight finally boarded at 7:00 and then they sat on the run way for 3 hours. The Delta crew refused to give anyone, even children, water or any assistance until they took off. No one had there own water or snacks because it was all taken away at security. They just kept telling the passengers that the situation was not there responsibility.
They finally left Orlando at 10 p.m. and arrived in Atlanta at 11:45. He called me to tell me Delta had told everyone they had no responsibility to there passengers. The flight problem was weather not security. We all know what the truth is but they have refused to assist passengers. They have told them the next available flight was August 11th at 5:00 p.m. and they refused to offer any assistance for housing, food or even water. There were several families on my fiancés flight with very young children. Delta employees said repeatedly they did not care refused any assistance. They also refused to transfer the travelers to any other airline. Passengers were told that the next flight was the 11th at 5:00p.m. and they could take that flight or loose there ticket. This is insane!! Other airlines were getting out, but Delta has canceled all flights. Even Britsh Air was going out of Atlanta. No employees were helpful, no one answered questions. There mantra is "we are not responsible".
When the airport security (not Delta) handed out blankets, pillows, bottled water and liquid soap to clean up with the Delta (only Delta) passengers were told they could not take the items through security. Forget that AIRPORT SECURITY gave the items out.
One man who chose to take his items and go to a restroom outside the security check point was then subjected to a full body search when he came back to the security checkpoint. Forget that Delta forced him to go out if he wanted water!!
They showed total diregard for their passengers!
I think they deserve to go bankrupt!