Old Navy Complaint - Poor customer service
ABILENE, TEXAS -- I went to return a pair of jeans for my daughter, and she gave me the wrong receipt, which was the receipt for a pair that had already been returned. The manager, Katie, was extremely rude, and acted as if I was running a scam by returning the same pair of jeans twice in order to get the money. How would I do such if I still had the jeans? I also felt as if she was hinting that I stole the jeans and was trying to bring them back without a receipt. We are working professionals, and will not be accused of doing such things, and I will not tolerate being treated like this at a place we frequent, and at a place where we spend lots of money. I had a receipt for $150.00 worth of clothes- why on earth would I need to rip off someone for a $30.00 pair of jeans? My daughter has since spoken with the General Manager, Jennifer, who of course, sided with her employees. This is not by any means surprising; (especially with my daughter having a background in law) we are aware that companies rarely take the heat for their employees’ actions. I am not a "complainer" and would not be upset if I was not treated the way I was. Other customers were staring, and my son left because he was so embarrassed by the way Katie was making us feel. She went to the shelf, pulled a pair of jeans, and told her associate that she needed to "better explain this" to my mother so she would understand. My daughter gave me the wrong receipt, honest mistake, bottom line. This should have been handled with a simple retort of "Ma’am, you might have the wrong receipt, when you find the correct receipt, bring the item back to the store and we will gladly return your money" instead of being made to look like a fool in front of customers and other staff. My daughter and I shop at Old Navy weekly, and this woman in question, Katie, generally has an "attitude problem". If you ask her a question, she acts as if you are bothering her. Her overall demeanor leaves something to be desired. I can let things like that slide by chalking it up to a "bad day", but I will not tolerate her acting as she did. I will not let someone make me feel as if I am a common criminal. I am sure that “Katie” will get a slap on the wrist (if even that) for her behavior, especially after my daughter speaking with the manager and hearing what she had to say. I certainly hope that this incident raises a red flag as far as customer service goes and she does not make any customers feel this way in the future.