Target Complaint - Closure of Target Visa Card.
CALIFORNIA -- I have had a Target Visa card for over ten years. I have never been late with any payments. Recently, Target closed this account. Subsequently, I received a letter from Target National Bank and Target Financial Services stating that the closure of this account was done pursuant to my request. Only problem with this letter was that I never requested closure of my Target Visa account. When I attempted to complaint to a senior executive with Target,my phone call was transferred to a guest relations supervisor. This supersior told me that since my account has not been used in a while, it was closed due to inactivity. In response to my request to re-open the closed account, she stated that I should re-apply for a new card. I did not wish to apply for a new card as this would result in a hard credit inquiry which would adversely affect my credit scores. Hence, I requested that they review my credit file under the old account without affecting my scores. I was told that she was unable to honor my request because she could not directly reach the Target Visa department. Evidently, Target's guest relations members are incapable of reaching other departments. THIS IS THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE ENCOUNTERED IN LONG WHILE. EXECUTIVES OF TARGET ARE EQUALLY DERILICT FOR ALLOWING THIS TYPE CONDUCT.