Dr. John Coker - orthodontist Informative - Dishonest Orthodontist
FREDERICKSBURG/STAFFORD, VIRGINIA -- I will try to be brief. We chose Dr. Coker to put braces on our daughter because he was listed as a contracted provider under our Union Dental Plan. This means we would get a substantial discount off his normal fee. Our mistake was paying him before verifying that the discount was taken. A few weeks into the treatment I called the dental plan to see if we were charged correctly. They said to determine that they would need the dental records. I asked the office for my daughters records and they wanted to know why I needed them. I explained that I was not completely comfortable with what I had been told about the discount being included, and my insurance needed this to give me answers. I was told to come to the office to pick up the records. My husband and I both went there and all they would give us was the xray and mouth impressions. I told them I needed a copy of the Dr. notes. Dr. Coker said I was not entitled to the notes and told us to find another orthodontist. All the orthos we looked into stated they would have to charge us the full price of treatment even thought she already had the braces on. So we filed a small claims suit against Dr. Coker for the full amount we paid him and he paid it before it ever got to court. We found an excellent orthodontist in Stafford and his method of treatment was actually better then what Dr. Coker had planned and he his fee clearly showed the Union Dental discount being applied. Saved us about $1200.00. So we never found out what it was Dr. Coker didn't want us to see in the medical record, but clearly he is not an honest man.