Chilis Complaint - Hurry up and Leave! Service
NORTH OLMSTED, OHIO -- I had a very unpleasant experience on my recent visit to one of the Chili's restaurant at the Great Northern Boulevard exit in North Olmsted, OHIO yesterday.
The first indicator that not all would be well was when the older couple that came in after we did, in plain sight of the hostess, was seated before my friend and I.
Ok, whatever, I try not to sweat the small things, right? After being seated my friend got up to go to the restroom. Our waitress comes along and greets me with a very cheerful "Hello Ladies". Did I point out I was seated alone? I greeted her and told her that I would order a drink but that my friend would be back shortly. I took my menu and started to browse through the drinks. I guess I was taking too long because as soon as I started to read she asked me if I was going to have the Strawberry Lemonade. I said "OK" still blissfully oblivious to the fact that I needed to hurry up.
My friend came back and ordered his drink. We were brought the drinks and I placed an order for the Southwestern eggrolls - which I enjoy very much.
Shortly after ordering them, they were brought. I was delighted to begin. At this point we placed our orders. The entrees were brought out before either of us had started on our second eggroll. I thought service was really fast and didn't really think too much of that either. What got me very upset was when our waitress came back as I had started my second chicken crisper and asked us whether we were ready for boxes!!!
Shortly after I told her that we were still eating and she left, a gentleman (manager, I assume) came by and asked us how everything was. I was too upset to answer him but my friend said everything was ok not wanting to make matters worse by telling him the truth. I see now that he should have been the 1st person to clue in on what was going on.
The waitress seemed to be very polite but the way my friend and I were being rushed throughout the entire meal was absurd. Also, during the eating of the appetizer, our waitress came and asked us too many times how everything was. She was never rude but we were clearly being ushered out as soon as we arrived.
I sent a similar email to the Company on their website but had to curtail it because I could type only so many characters long.
I'm not saying I won't ever go back to a Chili's but it will probably be a while before I do and it probably won't be on that side of town.