Babies R Us Complaint - Severe Problem with Babies R Us Baby Registry!
If you are thinking about registering for the BabiesRUs baby registry online, be aware that as of August 2006 there is no way to check who ordered your items or where they were ordered -- even if you call the store. So if you don't receive them, you cannot let the purchaser know. This is a huge oversight on the part of the programmers of the registry database, as undelivered items can be forever in limbo. You can't notify the purchaser, and the purchaser assumes they were delivered to you.
No only do you never receive the item, but it all probability the purchaser has been charged for an item that you didn't get.
On all four of my items that were purchased on BabiesRUs online, I have a problem with delivery on all of them.
#1) Someone has purchased the toy firefly that I registered for. I never received it, and I spent 45 minutes arguing with the people at BabiesRUs who say there is absolutely no way for them to tell me whether the item was:
2) bought in store
3) or who it was purchased by
I about hit the roof. They said they needed an order number and basically it was the purchasers job to check up on the item and that I could do absolutely nothing to find out who had purchased it so that I could let them know that I didn't get it. They can't even tell you if it was ever shipped or if was purchased in-store or not!
They patiently explained that the purchaser could track their order online if they wished, and that they could see whether it was delivered. I responded that even if they did bother to track their order (which a lot of people won't do), it could very well be marked as shipped and delivered -- even though it never arrived. So if it is marked as delivered on the purchasers end, regardless of whether you actually received the item, they are charged. You never receive the item and according to BabiesRUs there is no way to remedy this situation.
#2) The other three items on that BabiesRUs registry that I registered for: the musical play garden, snugli comfort vest and swaddle me wrap, all say they were ordered twice, but I only recieved one each of them. But of course, that's another thing that BabiesRUs can give me no information about whatsoever. So it's possible that there was a technical glitch (and the orders really weren't placed twice) OR two people somehow ordered the items and I never got the second person's order. And there is no way for me to check up on this at all.
So if you know anybody who might be thinking about registering with BabiesRUs, please tell them that the BabiesRUs system will not allow them to check up on any information about their ordered items! I was shocked. Seriously.
The customer sales representitives whom I talked to (both the original person and the supervisor) were very nice, but offered no help whatsoever on any of these problems.