Delta Airlines Complaint - Complaint Letter
SAN JOSE, CALIFORNIA -- Dear Sir/Madam,
Delta being my preferred airline, it had been my preference for booking current travel arrangements. However, I would like to register a complaint regarding a travel booking with Delta through Travelocity which was cancelled subsequent to my confirming the reservation.
I had made and confirmed a reservation from LAX to HNL departing 12/25/00, returning 01/04/01 confirmation number QFCJOX with a total cost of $385.87 on Tuesday, October 17. I then received a voice message on the 18th informing me that the fare had been rejected due to Delta Airlines “pulling the fare”. This was subsequent to the availability check, acceptance of credit card information and confirmation of the reservation.
I believe this transaction represents a completed contract and I find it unacceptable that the fare was not honored. It has not only increased the cost of my airfare by $200, but I also needed to change other travel arrangements made which related to those travel dates.
I would like to kindly request a refund of the $200 additional cost which I have expended on alternative airfare. Please respond within 10 business days of this letter. Should I receive no response, I will file formal complaints with the appropriate agencies including the U.S. DOT and Better Business Bureau.