Cerritos Norm Reeves Honda Complaint - Ripoff - Honda Accord lease

Review by exconsumer on 2006-08-14
CERRITOS, CALIFORNIA -- I went to Norm Reeves Honda in Cerritos to purchase my second vehicle from them.I finally picked one since they did not have what I wanted at the time.To make a long story short they installed a auto alarm according to them was included in the vehicle,but I was charged 1700.00 plus an additional 300.00 for installation.I was never asked if I wanted it and they briefly explained it was part of the package.I unfortunatly send my cousin their and the same thing occured ripofffffff.
Comments:3 Replies - Latest reply on 2006-09-27
Posted by Anonymous on 2006-08-14:
Your complaint is brief but from what I gather the dealer instaled an "aftermarket" alarm system at an excessive price. Manufaturers produce window stickers that states all the equipment on the car. That is what the price is based on, if the dealer requires you to purchase additional options after the fact I do believe it may violate federal law. This practice was common long ago, often referred to as "rust & dust" (undercoating, paint sealant, fabric protector), but I believe most states outlawed such practices. There is nothing wrong with a dealer selling you accessories, but they are not allowed to make it a required condition of vehicle sale (provided that it was not previously installed). Not to mention that if this is a aftermarket alarm system that has not been approved by Honda Motor a portion of your factory warranty is now voided. Even if this is a used vehicle the same rules apply. You need to contact your states attorney general, motor vehicle administration as well as your states consumer affairs office. It would not be a bad idea to contact Honda Motor also, but don't be surprised if they do not get involved because typically manufacturers only get involved in types of "mass" complaints that may reflect negative on their corporate image. Good Luck
Posted by Anonymous on 2006-08-15:
I agree with both and you should get pictures if you can.
Posted by tjack on 2006-09-27:
I am the customer relations manager at Norm Reeves Honda in Cerritos. This is not how we do business. Please call me at the dealership or give me a way of contacting you so we can straighten this out.

My Sincerest Apologies.

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