U-Haul Informative - Tips for Travelers - Tips for the Consumer
RICHMOND, CALIFORNIA -- I have rented a u-haul truck twice now and each time have had a different, distinctly unpleasant experience. Before the rental, I read the posts on other uhaul hate sites, so I had an idea of what to watch for. First of all, there really is no "reservation". Even with a confirmation number, the vehicle was not available at the location given by the clerk. Only by calling the location directly at least a day before the start date, can you confirm that the truck will actually be there. Not only that, but the company has the right to change locations at the last minute, AND use some made-up pick-up time that was never discussed in the initial conversation. ALWAYS DOUBLE CHECK THE PRESENCE OF YOUR TRUCK AT LEAST 24 HOURS BEFORE THE RENTAL TIME. I casually asked the clerk in the local shop what the insurance rates are based on. She gave some vague answer like "it depends on where you are going". I asked - "Well, then it is based on distance - right?" No, she said, "it is something else". "What else", said I naively - "mountains, streams, wind, dust?" Again, no clear answer. This type of answer is infuriating and smells like a total rip-off. Are there no laws regarding these types of insurance charges?
When I went to drop the truck off, I was given a location and told that it closes at 5:00 pm. I rushed to get there before closing and saw that it actually closed at 4:00 pm. It was closed. I called u-haul to ask what to do. Answer: just put the key in the drop-box. Why wasn't I told this to begin with? Who knows. I witnessed staff mistreating and speaking rudely to customers in every location. Believe me, this industry needs a viable competitor to take this company down!
I hope this post will be valuable to any future users.