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SunCom AGAIN Informative - SunCom fowls once again

Review by boogie on 2006-08-15
SOUTH CAROLINA -- This is in regards to a letter that SunCom is sending to customers that they want to pruchase a new updated phone or their service would be upset for however long...maybe permanently.
When I talked to the SunCom girl yesterday (about the letter) I told her that my contract was up Sept. 23rd & I didn't intend to renew my contract with SunCom. I asked her how I could keep my service from being interrupted the end of this month if I was not going to update my phone or contract with them. Rudely she replied "you can't". After a few seconds of dead air (no further comment from the girl) I said "soooooo my service will be interrupted from the end of this month until my contract is finished on Sept 23rd, and there is nothing SunCom can or will do about it". Her reply: "That's right". I said "If SunCom is not allowing me to get service on my phone for my final month - am I still obligated to pay for that month - without service". Her reply: "you're still under contract, so you have to pay for it even if you don't use it. We are offering you the chance to upgrade and use your phone, but YOU are choosing not to". I then said "But I would have to renew my contract for two years to upgrade - correct?" Her reply: "yes". I said "but I don't want to renew any contract with SunCom & I will not be using SunCom when my contract is up on Sept 23rd". She said nothing for a few seconds, and I said - "well, this is one more reason why I'm happily leaving SunCom. You have done nothing to try to help this situation or even tried to persuade me not to leave SunCom". She still said nothing & then I said "I guess that's it then. No service & I'm still expected to pay". She replied "that is correct". I said "ok, goodbye" & hung up the phone. The entire time she spoke to me (even though she said very little) she was rude and cold. Her attitude was that she didn't care one way or the other.
It sounds as though SunCom...really doesn't get it...nor do they care about customers. I will continue to tell people in my Blogs and Bullitens about their crappy services. And don't forget people they are being investigated and many law suits at this time. You may not want to invest in this company. Thanks
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