Cingular Wireless Complaint - Sick of being overcharged on my bill - enough already!
CHICAGO, ILLINOIS -- I've been a Cingular customer for almost three years now, and havepaid that company hundreds of dollars that I DID NOT OWE THEM! I signed up with them when I started my job. Everyone in the office used Cingular and suggested that I sign up with them, since we'd all bein the same network. BIGGEST MISTAKE OFMY LIFE! When my first bill arrived, there we no problems. Thefollowing month, however, my bill was approximately $ 15 more than it should have been. I was on a calling plan for about $ 40 a month, with 200 anytime minutes and 5000 night and weekend minutes. When I called to question the bill, the woman told me that the charges were for call I made. When I told her that I didn't even use of my anytime minutes, she changed her story, started to say they w ere calls from a past bill - a late payment. Well, since I paid everything in full the prior month and, at that point, my account stated a zero balance, I asked her about it. She changed the story again...in the end, the bill never got changed and the charges stood. For three years this continued, but I could not changecompanies because I needed to be in the same network as those in my office.
Now....this Monday I paid off a bill for $ 55.24. I paid on line, and my account said my balance was zero. Well, yesterday, one day later, I checked on line to see if the payment went through. It did, but it also said that NOW I have an account balance of $ 57.62.
Once again I made a call to Cingular, spoke with a VERY rude woman, who told me that the $ 57.62 is a new charge, and the old balance was a late fee. I told her that I knew theold balance was late, but why did my internet account say Ihad a zero balance? And why is my new balance $ 57.62 when my monthly plan is for about $ 40, and Ihadn't even used my phone...still had all my any time minutes.
The problem never got solved. She was very manipulative, changing the story every time I proved that there actually WAS a problem with my bill. In the end I just gave up.
I have 4 months left on my contract, and only two choices. I can either struggle through the next few months, paying this deceitful money that I don't ow them, or I can cancel my plan right now, pay them off the balance (that Idon't owe them) in ADDITION to a rather large cancellation fee.
Cingular should be put out of business.