Sonic Drive in Complaint - Did not give my change of $13.00 back

Review by beepie on 2006-08-17
TEXAS -- MY NEIGHBOR AND I WENT TO THE DRIVE-IN WINDOW AT THE SONICE IN TRINITY, TEXAS AND ORDERED THREE (3)
CHOCOLATE BROWNIE BLASTS, WHICH CAME TO $7.11. I PAID WITH A $20.00 BILL AND THE ATTENDANT BROUGHT THE THREE BLASTS BUT TURNED AND LEFT THE WINDOW WHILE MY NEIGHBOR AND I WERE TRYING TO GET THE BLASTS IN THE CAR WITHOUT SPILLING THEM ALL OVER THE FRONT SEAT....NEEDLESS TO SAY, THE ATTENDANT NEVER RETURNED WITH MY CHANGE. WHEN I RETURNED HOME AND REALIZED WHAT HAD HAPPENED I CALLED AND WAS TOLD SHE HAD ALREADY GONE HOME BUT HER REGISTER CAME UP SHORT. I SPOKE TO ANOTHER ATTENDANT THE NEXT DAY AND WAS TOLD THE SAME THING BUT SHE WOULD HAVE THE MANAGER CALL ME. NEEDLESS TO SAY, HE HAS NOT CALLED ME YET AND I AM OUT $13.00. THEY HAVE WAYS, HERE IN TRINITY TO GET AROUND THINGS LIKE THIS SO MAY I ASK FOR THE MAIN OFFICE OF SONIC DRIVE-INS SO I MAY MAKE
MY COMPLAINT THERE? ANY HELP WOULD BE APPRECIATED.
I AM A RETIRED 80 YEAR OLD LADY ON A LIMITED INCOME AND THIS SHOULD NOT HAVE BEEN.


THANK YOU, ANYONE, WHO CAN OFFER A SUGGTESTION TO HELP ME WITH THIS OR JUST HELP ME FIND THE ADDRESS OR E-MAIL ADDRESS TO SONIC'S MAIN DIVISION.

THANK YOU FOR LISTENING.

BETTY PINKSTON
TRINITY, TEXAS
Comments:18 Replies - Latest reply on 2006-08-24
Posted by Anonymous on 2006-08-17:
If you didn't get your change, would not the register have been $13.00 over?
Posted by Slimjim on 2006-08-17:
Even with not giving you the change, her register was short. Obviously, the register should have been $13 over. My guess is her neglect was possibly no accident and I doubt anything can be done now since you left without addressing it when it happened.
Posted by Anonymous on 2006-08-17:
I'm impressed somebody of your age knows how to use a pc and the internet. If you drove off, you're likely out of luck on this one. And.........are you driving?
Posted by DORCAS on 2006-08-17:
Sounds like the employee made herself a tidy little tip, compliments of Sonic's register. If her drawer was already short she has covered her tracks and figured since the $13.00 wasn't acknowledged right away it was her's to pocket. Hopefully the Sonic will have some sympathy for you and cough up the money to keep you as a customer. I did try to find an address or number for you on the internet but found nothing to help. At least try to speak directly to the manager and hopefully he/she will reimburse you. Unfortunately you may be out of gas with this. Hope you were at least able to enjoy the dessert.
Posted by Anonymous on 2006-08-17:
From now on focus on your change a little more than those "brownie blasts". Good luck in the future and as I tell my 82 year old father that still drives, stay in the right lane and turn your blinker off. *smiling*
Posted by Anonymous on 2006-08-17:
Ma'am call 1-866-657-6642. Keep us updated. Good luck.
Posted by glc on 2006-08-17:
Ms. Beepie: National Association of Sonic Drive-In Franchisees
405-879-0104
6412 N Santa Fe Ave
Oklahoma City OK 73116-9114
CEO: Cliff Hudson
Posted by Anonymous on 2006-08-17:
Wow that address sounds so familiar...hmmmm... wonder why?
Posted by DebtorBasher on 2006-08-17:
Pirate! I'm surprised at you!
Posted by shopgirl31 on 2006-08-17:
maybe the employee pocketed it
Posted by DebtorBasher on 2006-08-17:
That was my thought too, Shopgirl.
Posted by Shakra on 2006-08-18:
Gullible
Posted by Noneill on 2006-08-18:
A lesson for us all to learn. Get your change before accepting the food. It was probably done that way to divert attention.
Posted by slopshop on 2006-08-18:
Where I work if we make a mistake and don't give the customer the correct change, we take the customers phone number that is if we don't have time to count the till that very moment and if the till comes up over and your money is indeed in the drawer you get a call and your change back, otherwise there is no proof that you were short changed. To give you money that isn't over in the cash would leave the cashier short and stuck with a payroll deduction at the end of the month. This would be unfair to an honest cashier but as other posters mention the cashier in this case may very well not have been an honest one or her cash may have been short when put in the drive thru do to an adding error on behalf of the manager who counted up her float and therefore the money may have been sitting in the safe or another cash drawer before being used and the manager may or may not have bothered to count the other drawers sitting in the safe or bothered with the other ones up front to make sure the cashier's shortage wasn't sitting there.
Posted by Anonymous on 2006-08-18:
Db, and shopgirl...You think?
Posted by DebtorBasher on 2006-08-20:
ZZ: I try my best not to, very often.
Posted by Frenchie on 2006-08-23:
Slopshop: (and others) if a company takes the shortages out of your pay (deducts from paycheck) - this is illegal in almost all states. Demand the money back, and if not send a letter to the Atty, Gen office in your state. Many years ago I sat for a few hours in the main office until the company gave me the shortage (someone else had stolen)
Posted by Noneill on 2006-08-24:
Frenchie - here in VA public auctions are numerous and I know of one auctioneer who deducts from the employees wages the "assessed" value of anything they accidently break. I wonder if that is legal?

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