Nextel Complaint - Nextel Billing - Wireless
ILLINOIS -- Oh my God! If you're even thinking about getting a Nextel wireless account you will be sorry as hell. Their connectivity is the worst and it was that way for all two years of our service. When our contract finally, mercifully ended, instead of a final bill we were sent to a collection agency. We were on their paperless billing plan and when we terminated our service they also shut off our web access to our account. Then, instead of just sending us that final bill they sent our final $72.28 to the aforementioned collection agency. We promptly paid the amount due and got another bill from the collection agency. When I called Nextel customer service I was told it was my fault for not contacting them after my web account was turned off to find out what we owed. When I said you got to be kidding and asked for the CSR's supervisor I was told the supervisor couldn't help me and to have a good day. Believe me, if you get hooked up with Nextel will not have many good days.