Cowboy fence and deck Compliment - Fence installation - construction of new fence
LEWISVILLE, TEXAS -- I am responding to the review made by curlygirl about Cowboy Fence and Deck. I hired the company to tear down an old fence that I needed replaced and build me a new one. Their salesman was very informative and gave me several choices of different fences I could install. I had decided to hire them and the night before they came out to do the job I did a google search on the company and found the article posted by curlygirl on this website. I quickly confronted the salesman the next morning when they showed up to do the job. He did not deny the complaint at all and stated to me their reasons why they had to postpone completion on that job, and all the reasons he gave me were ligitimate reasons. He also explained that the complaint was resolved because they ended up replacing the fence after all. I was not sure to believe him so I called the BBB to ask about the situation. They advised me that their records showed the situation had been resolved otherwise the company could not remain in good standing with the BBB, which to this day it is. I also learned that they have not asked for payment in full from homeowners since they began building fences, and they did not ask me either. They tore down my old fence and built my new one in a timely manner more than I had hoped. I'm glad to have done business with them and I would refer them to any of my friends and neighbors.