Cingular Wireless Complaint - Poor Coverage - PCS Wireless Phone Service
SAN LUIS OBISPO & ATWATER, CALIFORNIA -- My daughter went away to school in San Luis Obispo, CA. We live in the Central Valley of California. Cingular Wireless had a plan where we could be phone connected via their network and phones. Great Idea, unfortunately Cingular has never completed their network and in fact they don't have coverage where my daughter lives or the route which she travels to school. The Cingular coverage map shows coverage in both of these areas. It's a lie. They also put a "small print" disclaimer on their map which metaphorically says that; "Gee, we're sorry the map shows coverage even though there isn't any". "You're Screwed - Ha! Ha!". Tried to get one phone out of 3 off the contract but the Customer Service people are only trained to win arguements not to correct problems. The Customer Service motto must be; "Ha! Ha!, You're Screwed!!". When my contract is up in June 2002, I will smash my Cingular phones and deliver them to the Cingular Service Center which happens to be in the town where I live. I will never use that system again. It's an awful system with awful service. PS. The service is awful in Atwater where I live as well. You drive a few miles off of hwy 99 and bye-bye so-called service.