Midas Complaint - Punctured a hole in leather seat
GROVE CITY, OHIO -- I took my f-150 lariat truck into Midas branch in Grove City, Ohio one day to get my brakes and rotors changed. When I went to pick up my truck once they completed the job, I paid the manager at the Midas for his work. Everything seemed to be just fine, but when I was getting in my truck I noticed a hole in my leather seat. The puncture hole looked like something pointy had marked the leather before it finally punctured through. I immediately went to the manager and told him that one of his mechanics must of had a screw driver in their back pocket when they drove my truck into the Midas shop. He right away without even looking at my truck seat, said the hole was previously there and he had marked it in the paperwork. I assured him I did not drop off my truck with the hole in the seat, but he kept denying the whole thing. I have talked to several different managers in the corporate office and they told me the same thing that if he had marked it on his paperwork that there was already a hole there before they did any work then there was nothing they could do. I then told him that he could of easily written this in the paperwork after he had punctured a hole in my seat and just said it was there before he ever got in my truck, but he assured me that one of his Midas employees wouldn't do a dishonest thing like that. Midas needs to make it right and admit they punctured my seat and take care of the situation by fixing the hole. I am thoroughly disappointed in my experience at Midas and even though I have a lifetime guarantee on my brake pads, I will not be going back to them again to work on anything.