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GROHE Compliment - GREAT COMPANY-- GREAT SERVICE

Review by BIG DADDY OH OH OH on 2006-08-20
PEABODY, MASSACHUSETTS -- HERE IS A COMPLIMENT FOR GROHE!!!!!!! I RECENTLY CALLED THEM TO ADVISE THEM OF A RUBBER SLEECTOR SWITCH THAT HAS WORN OUT ON OUR KITCHEN SINK. I AM NOT SURE IF IT'S FROM USE, OR THE RUBBER IS JUST OF POOR QUALITY AND HAS WORN, BUT IT'S STILL DAMAGED.
I EMAIL GROHE AND WITHIN 24 HOURS I GET A RESPONSE. I EXPLAINED I CAN EMAIL A PICTURE SHOWING THE AREA AND THE CSR, ASKS ME TO FORWARD THE PICTURE. WITH THAT, I DO, 24 HOURS LATER A RESPONSE STATING THAT THEY WILL SEND A REPLACEMENT. WITHOUT ASKING HOW OLD IT WAS, OR ANYTHING ELSE, GROHE SENT A REPLACEMENT. WATING FOR IT, AND IT FINALLY ARRIVING, I WAS SUPRISED TO NOTICE IT WAS THE WHOLE HANDLE. HAPPY AS CAN BE, I PUT IT ON RIGHT AWAY AND NOW EVERYTHING WORKS GREAT AND LOOKS GREAT......THANKS GROHE!!!

THIS IS A GREAT WAY FOR MANUFACTURES TO KEEP THEIR CUSTOMERS HAPPY. I KNOW THEY CAN'T SEND EVERYTHING FOR EVERY COMPLAINT, BUT WITH A DETAILED LETTER AND A PICTURE, THE CSR AT GROHE MADE A GREAT DECISION ABOUT THEIR CUSTOMERS....

MAYBE MAYTAG SHOUD FOLLOW GROHES INFRASTRUCTURE!!!

THANKS GROHE
Comments:40 Replies - Latest reply on 2006-08-27
Posted by DebtorBasher on 2006-08-20:
Don't you just hate it when your rubber wares out?
Posted by Ponie on 2006-08-20:
Infrastructure? (From Dictionary.com: The basic facilities, services, and installations needed for the functioning of a community or society, such as transportation and communications systems, water and power lines, and public institutions including schools, post offices, and prisons.) Oh well...
Posted by BIG DADDY OH OH OH on 2006-08-20:
YES, INTERNALLY, THE ROCK!!!!!
Posted by Anonymous on 2006-08-21:
Well GROHE what ever and where ever you are... GOOD JOB!!!!!!!
Posted by DORCAS on 2006-08-21:
DB: I'm holding you responsible for the keyboard I ruined spitting out my drink when I read your response! Too Funny.
P.S I think the sponge is back on the market :-}
Posted by DebtorBasher on 2006-08-21:
Well Dorcas...there are certain places that Sponge Bob does NOT belong...and that is one of them!
Posted by Anonymous on 2006-08-21:
Hey! Lets leave little Sponge Bob out of it....
Posted by SHELLBY on 2006-08-21:
Grohe makes water faucets.
Posted by Anonymous on 2006-08-21:
Shellby, Thank you.
Posted by SHELLBY on 2006-08-21:
yw Lids;)Can't even imagine what you all were thinking the "rubber piece" was a part of;)
Posted by DebtorBasher on 2006-08-22:
I was talking about the rubber "SLEECTOR" thing-a-ma-jig...or would that be a what-cha-ma-call-it?
Posted by DebtorBasher on 2006-08-22:
Liddy...that was my point...I want to keep little Sponge Bob out of IT! LOL.
Posted by Anonymous on 2006-08-22:
i know little debbie.... shhhhhh.....
Posted by DebtorBasher on 2006-08-22:
You just don't understand me..."sniff, sniff". Sheriff understands me!
Posted by BIG DADDY OH OH OH on 2006-08-22:
HMMM, SHOULD I COMMENT ABOUT DEBTORBASHER NOT BEING ABLE TO SPELL?????? HMMMMMMM?????????????????? SLEECTOR???WTF IS THAT????? IS THAT ENGLISH, SPLINGLISH??????? GEEZZZZ
Posted by DebtorBasher on 2006-08-22:
Being that it came from your own post...I would say "No you shouldn't comment about MY spelling".....

Posted By: BIG DADDY OH OH OH on 8/20/2006

Location: PEABODY, MA


HERE IS A COMPLIMENT FOR GROHE!!!!!!! I RECENTLY CALLED THEM TO ADVISE THEM OF A RUBBER SLEECTOR SWITCH THAT HAS WORN OUT ON OUR KITCHEN SINK.

Posted by DebtorBasher on 2006-08-22:
Now what do you have to say to me? Oh, you're sorry...ok, I accept that apology!
Posted by DebtorBasher on 2006-08-22:
It takes a big man to admit when he is wrong.
Posted by Slimjim on 2006-08-22:
"HMMM, SHOULD I COMMENT ABOUT DEBTORBASHER NOT BEING ABLE TO SPELL?????? " Gawd, most definitely not! I also recommend refraining from chastising anyone who fails to use upper/lower case registers properly.
Posted by DebtorBasher on 2006-08-22:
Hey! I say OFF WITH THEIR FINGERS!!!!!! CHOP CHOP!!
Posted by BIG DADDY OH OH OH on 2006-08-23:
OPPS 2 THE SLEECTOR...LOL
Posted by DebtorBasher on 2006-08-23:
Ok...now you're coming along just fine Daddy...I got you smiling at me on one thread, and laughing with me (not at me) on this one...now admit it, am I so bad as you thought I was???
Posted by DebtorBasher on 2006-08-23:
Do you love me yet?
Posted by Anonymous on 2006-08-23:
I am becoming ANGERY!!
Posted by DebtorBasher on 2006-08-23:
Why sweetheart? Me didn't do nuttin!
Posted by DebtorBasher on 2006-08-23:
I was just being nice!
Posted by Anonymous on 2006-08-23:
Slim, you're a pathetic dope
Posted by Frenchie on 2006-08-25:






BigDaddy -- since no one did not suggest the proper thing to do, I will. Please write a nice letter of thanks to the company (the address will be on the shipping ticket)
and show that appreciation. They will love to receive it and sometimes, companies have little "appreciation" gadgets that they send out. As usual the posters have
noting of contect to add. (Go ahead and bash me all of you it doesn't matter, I am way ahead of the curce)





Posted by DebtorBasher on 2006-08-26:
I think he showed his appreciation by posting a compliment to the company on the internet...Alot more people know about this through M3C than they would if he just wrote a letter to the company "for their eyes only"...the best business a company can get is return customers and customers that were referred by a satisfied customer and word of mouth...when you post on M3C you have the option for the company to be notified of it. But if it's a possible "free gadget" then go for the letter.
Posted by BIG DADDY OH OH OH on 2006-08-26:
THE " THANK YOU " LETTER WAS SENT IN AN EMAIL FORM ALONG WITH A LINK TO THIS WEBSITE SO THAT THE EMPLOYEE, SUPERVISOR AND THE COMPANY ITSELF CAN READ ABOUT THEMSELVES.

IN THIS DAY AND AGE A "GENERAL LETTER" IT TO MUCH WORK. TYPE IT, PRINT IT, GET A STAMP, LICK IT, STICK IT, OFF TO THE POST OFFICE, SEND THE THING, HOPING THAT IT WILL ARRIVE, ONE DAYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY..... THE BEST THING ABOUT A LETTER IS THAT YOU HAVE THE PAPER PART OF IT TO CHERISH..........
Posted by DebtorBasher on 2006-08-26:
You didn't send me any Thank You letter...in fact, you never even said thank you to me for all the help and advice I've given you. I DEMAND RESPECT!
Posted by DebtorBasher on 2006-08-26:
I'VE EARNED IT!!!!!!!
Posted by BIG DADDY OH OH OH on 2006-08-26:
HMMM, I AM ON THE THRONE AND I AM TRYING TO SQUEEZE YOU OUT SOME RESPECT, GRRRRRRRRRRR UGGGG GRRRRR UGGGGGG, OPPPPS NO THAT'S A TURTLE HEAD....MAYBE NEXT TIME..........;)
Posted by SHELLBY on 2006-08-27:
That's just wrong daddy:(
Posted by DebtorBasher on 2006-08-27:
A little turtle head? We really don't need to hear of your short comings... So, your not the Big Daddy you had us all believing you were. Don't worry, maybe you just stepped out of the cold shower...hmmmmm...another disappointment for the Basher!
Posted by BIG DADDY OH OH OH on 2006-08-27:
STAND CORRECTED....A TURTLE HEAD IS A POOO POOOO.
WAKE UP....
Posted by DebtorBasher on 2006-08-27:
LOL... I know, I was just yanking your chain...if anyone is an expert on pooo pooo it would be you :)
Posted by BIG DADDY OH OH OH on 2006-08-27:
HMMM PERHAPS MY NEXT REVIEW WILL BE ON TOILET PAPER.....HMMMMMMMMMMMMMMMMMMMMMMMM????????????????
Posted by DebtorBasher on 2006-08-27:
Yup...stick with what you know the best.
Posted by DebtorBasher on 2006-08-27:
Does your girlfriend/daughter pay for your toilet paper too?

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