Smartwings Informative - Stay awaz from this airline - journez was a nightmare!
CZECH REPUBLIC -- Flew from Rome to Prague - what a nightmare! Will never ever book again. First of all: the departure was delayed for 3 hrs. The reason being that SmartWings cancelled a flight from Prague to Venice and from Venice to Prague. From what I've been told at the check-in desk, this happnes regularly on every Sunday. They just don't inform you when you book your flight! This meant: we departed 3 hrs late. The passengers coming from Prague who booked a flight to Venice where still aboard. The plane was crowded, the seats allocated twice - as we were meant to stop in venice on our way to Prague. The cabin crew was completely lost, therefore a passenger took over and started making announcement, ie plase sit down, everybody pls take a seat wherever you find a spot available - I got slightly concerned to say the least. Eventually, we left Rome. No announcement from the captain, nor the crew let alone a "sorry" of anything like that. They even refused to inform us, when we'd arrive in Prague!
We then departed for Venice. It was a very unpleasant flight. We never went up above the "turbulence zone". Somebody mentioned that it might be because they were saving fuel, not rising higher on such a short trip. I don't know if that's true. But with a clueless crew that looked very very tired alltogether and complete chaos aboard it was really scary to jump up and down trapped in an old Boing. In fact I must admit that I have been quite scared. We arrived in Prague with 6 hrs delay on Sunday morning at 2 o'clock. Needless to say that there wasn't any bus going at this time of the day. Which meant paying an expensive taxi in order to get into town. Which menat that the ticket cost me more that an Alitalia flight at the end of the day... Even though I fly quite often and most of the times w/low cost carriers I have never ever experienced anything remotely similar to this. Other passengers told me that this happens frequently - scary... STAY AWAY FROM THIS AIRLINE!!