Varsity Club Palm Harbor Fl Informative - Owner says @!%$#* - OFF
PALM HARBOR, FLORIDA -- Last Saturday I returned from an out-of-town trip. I was tired and wanted to watch pre-season football. My wife graciously offered to pick up a pizza for me at one place and food for herself at Varsity Club in Palm Harbor Florida. When she returned she found that the "Rare sourdough melt" that she had ordered for herself was a "well done burger on marbled rye", a far cry from what she ordered. Our dinner together was messed up and she called the manager. The manager offered to credit her back the money or she could come back to the restaurant to pick up what she had ordered in the first place. I got on the phone and vehemently objected to the inadequate offer. The proper remedy would be for the restaurant to deliver the food, especially as we are 5 minutes away. The person who identified herself first as the manager and then as the owner flatly refused and then had the audacity to rescind the offer of a credit or replacement dish. We could take that burger and do with it as we pleased. In checking with the state of Florida it appears that, in fact, her husband is the registered owner of the restaurant.
My warning here is this: if the owner of an establishment has so little regard for customers who have visited once or twice a week for years, there is little hope that those underneath her will have much concern either. I will never give my business to Varsity Club again and caution all potential victims to try some other place.