Ramada Complaint - Dirty room
BRAINERD, MINNESOTA -- I stayed at the RAMADA in BRAINERD, MINNESOTA during the time the National Hot Rod event was held, specificly, August 13,2006. Our,myself and my guest, thought we were lucky to get the only room available that day within 20 miles of Brainerd , but after checking in and looking over the room, to our surprise this so called premium hotel room had:
PUBIC AND OTHER HAIR ON THE TOILET AND SURRONDING BATHROOM FLOOR
WALKING ONE THE CARPET LEFT MY WHITE SOCKS WITH A FILTHY BLACK STAIN
UPON LIFTING OF THE BED SPREAD WHICH HAD A LARGE YELLOW URINE LOOKING STAIN ON IT, THERE WAS 2 SMALL SILVER FISH CARCASSES LIEING ON THE TOP OF THE BED SHEET
We did stay the night, because we were informed it was their last available room, after shaking off the bug parts and carefully checking the bed and surrounding area for more bugs,none found, just dirt and dust!!!!!!
Checking out the next morning I commplained to the GUEST SERVICE MANAGER who said we should have called her the night before, but she wasn't working then, just the desk clerk who informed us that it was their last available room. The G S M told us in the morning that there were numerous empty rooms because of cancellations due to rain, not at all what they said at 17:45 cst, the time we checked in. All that the G S M had to offer was her apology, no discount, no refund, no next stay free, just I'M SORRY. we will NEVER STAY AT A RAMADA again.