MacTLC - San Antonio, TX Compliment - Excellence in Customer Service

Review by EvilWoman on 2006-08-22
SAN ANTONIO, TEXAS -- I bought a brand new faceplate for my 4th Gen. iPod 40GB from www.techrestore.com after a terrible experience at Best Buy. I had taken my iPod to Best Buy for a battery replacement under their PSP, and when I picked up my iPod after 4 weeks; the faceplate was scratched, in some places deeply, and there was a haze on the screen. I had taken it to them in "like new" condition. I'll never take my iPod to a Best Buy Store for service or repair.

I was very upset as I searched the phone directory for an authorized Apple Store. I was reluctant to take my iPod to anyone considering the nightmare I had been through, but I needed to have the new faceplate installed. I found an authorized Apple Store - MacTLC, and spoke to Edward Fonseca, a Systems Engineer. He assured me that they would treat me and my iPod with the utmost respect. I took my iPod to him, and within a few days, Edward called to tell me that he had replaced the faceplate, and the iPod was ready for pick-up. I was very emotional, happy, and so looking forward to picking up my iPod, as it had been more than a month since I had used it.

Edward has the hands of a sober Surgeon, no kidding! He is meticulous at what he does, and treats you like a true friend. I had not received this type of customer service and peace of mind in a very long time. If I ever have to take my iPod in for service; MacTLC would be the place where I would go without hesitation! I cannot say enough about their excellence in customer service and repair - Edward, Michelle, Frank, and all the folks. Their phone number is 210-495-5000.

J.D. Powers and Associates, I vote MacTLC, San Antonio, TX as the BEST Apple Authorized Sales & Service Store! Sweeeeet!
Comments:1 Replies - Latest reply on 2006-08-22
Posted by *Brenda* on 2006-08-22:
Very nice, I remember your original complaint. Was it very expensive to fix?

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