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Stacks and Stacks Informative - Stacks and Stacks - Complaint

Review by jimmyspags on 2006-08-23
I ordered a Contour Memory Foam Pillow through Stacks and Stacks on July 12, 2006. By e-mail Stacks and Stacks informed me that the item "ships from manufacturer in 1-3 business days." Stacks and Stacks debited my credit card on August 1, 2006. I am still waiting for the pillow today, August 23, 2006. I checked tracking data on their website and was given a bogus UPS tracking number. I have sent them two e-mails which remain unanswered.
The lack of response especially bothers me, since their e-mail states, "please contact us if not received within 12 working days." To contrast this, I just received an External Hard Drive this morning via Fedex that I ordered day before yesterday from another Internet merchant with free shipping. Obviously, there is something wrong with customer service at Stacks and Stacks.
Comments:3 Replies - Latest reply on 2006-08-24
Posted by Anonymous on 2006-08-23:
Maybe it is their name "Stacks and Stacks" means they are Stack up and it will take forever to get to your order? lol I wish you the best, hang in there and call them every day.
Posted by *Brenda* on 2006-08-23:
Ahh can you still dispute the charge? I've never done it before so I am unsure of the time frame you get.
Posted by Shakra on 2006-08-24:
I'd try and get my money back. Those Contour Memory Foam pillows are horrible. My sciatic nerve flared up while using the pillow. I haven't had problems with it since I gave up the pillow. I now use it to hold my drapes shut in my bedroom.

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