Starbucks Complaint - Employee Hiring and Customer Service
INDIANAPOLIS, INDIANA -- I recently applied at the Starbucks on 10th and Girls School Rd. and I was appauled at how they handled their hiring procedures. Obviously one of the "values" they don't believe in is competence in their management. I am a firm believer in the old adage, "How you treat your employees, whether they are hirees or have already been hired, is a reflection of how you truly think of your customers." Since Starbucks treated me like they did, I would HATE to see how they truly relate to their customers.
First of all, I had to call them to get an interview set up. I was on the phone trying to get ahold of them for two weeks. TWO WEEKS I had call and call just to see if they had even looked at my application. After that two weeks, the General Manager, Patty Rainbolt, finally set up an interview.
At the interview, she introduced herself and gloated that the company usually believes in promoting from within, but that she was an exception. She also said she had previous management experience in Starbucks, which was rather hard to believe considering she had to have a book to ask questions and the sort. To me, this showed she had no clue what she was even doing.
After that interview, she said that she could not make a decision right now. Thaty had three people allpy for a position and she had to consult her Assistant Manager and that her assistant would call me in for a second interview. I am not sure about anyone else, but, I have never in my life been interviewed by an assistant manager because the general manager of a store couldn't make a decision.
So, about a week and a half passes, and I hear from Robin, Patty's assistant to have an interview with her on Saturday, August 19th at 6:15, in the afternoon mind you. So I have my interview with Robin and find out that they can't seem to get their story straight. Remember, in the previous interview, Patty had said that they had three applicants for a position. Robin said that they had three positions that they needed filled and had "a ton of applicants." So the interview went on as usual and Robin assured me that one way or another they would give me a call on that following Tuesday Morning and let me know either way.
Tuesday Morning comes, I wake up at about 6:00 in the morning hoping to hear from them. I didn't. I waited all day until I finally had to call them 1:30-2:00 that Tuesday afternoon. When I call this is the response I get. "We both sat down and went over the applications and we decided NOT to hire you. You just don't have the image we are looking for. I'm sorry."
What was that supposed to mean? "The image we are looking for?" What image are they looking for? I don't mean to sound offensive toward anyone, but from the employees I see there, you could say they for the most part are "hippie-ish, new-age" types. There is nothing wrong with that, but what image were they trying to convey?
I do have to say that Starbucks was the first ever place that I have ever felt insulted by. I have already decided that I will NEVER step foot in that store again because of it. I suggest a huge remodeling of that store starting with the management. I have never met such an incompetant management group in my life. Then, to be insulted by them was a huge slap in the face.