Budget Truck Rental Complaint - Budget Truck - Bogus Damage Charges
After dropping off the truck in the same condition, I received a letter in the mail 10 days later explaining that I was charged an extra $106.00 for "roof lip bent"(still don't know what a roof lip is), and "cargo rails pulled off walls".
These bogus damages are ridiculous!! I only used one of the cargo rails and it was fine when I dropped off the truck.
I tried calling the 1800 customer service number, and was directed to the local drop off site, and redirected back the customer service number. They rudely disconnected my phone 4 times and at last agreed to get back to me. They never did. I also asked for the name and ID of the employee, but the person refused to give them to me.
I now filed a dispute with Budget Truck, I'll let my credit card company take care of the problem.
BEWARE Budget Truck renters!! Do NOT drop off the truck without making sure there are no bogus charges!!