Nextel Complaint - Nextel WILL Rip You Off!
SPRING LAKE, MICHIGAN -- I began with Nextel in January, 2006. When I started with them they told me that I had to have a $100. security deposit on my account because my credit is not so great.
Ok... I agreed. No big deal.
I ordered my i265 phone and when it got to my house I called to get it activated.
I was told that to get my phone activated I would have to pay $150. to get it activated.
I was angry about that because no one told me this ahead of time.
Ok. I have poor credit. So, I went ahead and paid the extra $150. for a total of $250. in deposits before my service became active.
It is now August, 2006.
I called Nextel yesterday to get another phone on my contract. I needed two phones on the same line. I upgraded from 800 minutes per month to their "Buisness 3000" Plan. That would have given me 3000 minutes for each phone.
The woman on the phone (Christine) told me that there was No Problem for me to upgrade. She told me that all they needed to do is sell me another i265 phone for $49.99 and a $25.00 activation fee, and that the charges would come out of my security deposit and that they would bill me for all of that in my next bill. My phone bill balance was up-to-date, as it has been each month.
Today, August 23, 2006 my new Nextel phone came to my home. When I called Nextel to activate the phone I was told that they could not activate the phone until I paid them $100.
I was so damned angry that I told them they could stick their phones and their service up their behind.
They are NOW going to keep my security deposit and try to bill me $200. for cancelation of my Nextel account. I told them that they will NEVER get $200. from me, and that I will be telling everyone that I know that Nextel is disgusting.
Not only that, Nextel is expensive!
I am NOW with AT&T Cingular Wireless.
I have 900 minutes for $49.00 per month, plus taxes and service charges.
I was paying Nextel over $100. per month for 800 minutes.
Cingular has the same coverage and I have a better phone... and the phone is FREE, except that I don't have free incoming calls. Oh well!
NEVER again. NEVER! ...and you will NEVER get $200. from me for cancelling your lousy service. When your service is lousy and someone at Nextel tells me one thing and then later tells me that I have to pay another $100. to activate a phone when that was never mentioned before I purchased an upgraded contract with you. No Way! Why would I stay with Nextel (or anyone) when the terms of service are misrepresented... for the second time!
And then, a customer rep. began telling me that if my credit wasn't so bad I wouldn't be having this problem.
The issue wasn't my credit. The issue is Nextel!
To those who are reading this: If you think that this can't or won't happen to you, you are mistaken. Go with Nextel and see just what they do to to you, as well. Good luck!
and... goodbye Nextel!
My God, Nextel... you suck! Bad!!!