Lexus / Longo Lexus Complaint - Squeaking Brake & Dashboard
LOS ANGELES, CALIFORNIA -- So after 8 months of owning the car, the brake starts to make squeaking noise and the dashboard (which they fixed, but very ugly looking). For the brake, they told me it's a designed feature, it's not dangerous to drive with the noise, therefor they're not going to fix it, because it's normal and it's not a defect. So, this is a $40K car that i bought brand new, and now, it's still under warranty, they won't fix something that is broken and annoying, because to them - it's normal, designed feature (that didn't tell us anywhere when we're buying it), everyone has the problem or will have, because it's the design. I talked to them 10 + combined for dealer and headquarter. wasted 5 trips to the dealer. wasted all my time and efford, and they won't even bother to try to fix it. they looked at it, think it looks good, so they wont' fix. this is something i have to deal with, live with unless i sell my car, otherwise, they're not the one that hearing the sound when they drive it, right? so, i got an extra feature - the noises from the car. i wish lexus could keep their good services like they have when they were small, now they just don't care about the customers anymore.