Compaq Computer Corporation Complaint - Defect in the Computer
I am a 20 year old college student who purchased a Compaq Presario 2100 laptop in May of 2004, and after only a little more than 2 years it has completely stopped working. When I took the computer to circuit city to be diagnosed, the informed me that it had a faulty motherboard, which resulted in the computer no longer turning on. When I asked what would cause this kind of problem after only 2 years, the man told me that it is not a common problem and it is a defect in the computer, nothing something I did to it at all. This made me even more infuriated knowing that my computer is not working due to something Compaq did when manufacturing the computer. The man from Circuit City informed me that it would be quite costly to fix this problem, and may be wise to buy a new computer for a similar price. As a result, I called Compaq because just the thought of having to spend that much money on another computer made me sick. After waiting on hold forever, I was finally transferred to a woman who had a very thick accent in which I could hardly understand. Eventually I had to just get the case number and have someone else call back because I couldn't understand what she was saying anymore. At the next call, the woman became very snippy and irritated with the call. Even after telling her numerous times that the computer would not even turn on she still proceeded to try to get us to pay $45 to try to fix it over the phone. Eventually she told us that it would cost at least $650 to replace the motherboard and possibly more depending on what else they would find. I realize that my warranty is up because it was only for one year, but still this seems outrageous because it was something they did in the first place. For all I know this computer could have slowly started to die during the period my computer was covered, but just fully stopped working now. This is completely ridiculous, for all I know this Compaq could be manufacturing computers that only last for a couple years, in order to make more money. I am a college student who does not have extra money to buy another computer because Compaq is careless when manufacturing their computers, and ultimately I get screwed because of it. Compaq needs to acknowledge their mistakes and fix them. Its not like i'm asking them to fix a 3 or 4 year old computer, this is a 2 year old computer that should still be in perfect working condition. I have no idea where to go from here or who to contact, I feel like Compaq has left me high and dry. I have no idea what I am going to do for a computer for school this semester and feel its all because Compaq will not take responsibility for their actions. Please help a poor college student take on Compaq and make them take responsibility for their mistakes!