Fifth Third Bank Informative - VA Mortgage Loan Debacle in Toledo, OH
TOLEDO, OHIO -- Recently (May 2006), I applied for a VA Loan through my local 5/3 Bank in Toledo, OH. My loan rep. was so not familiar with the VA process that she didn't make me aware of the EEM until the day of closing (even though I inquired several times before, during and after mortgage negotiations). Now 5/3 Bank's Mortgage management is telling me that it's too late to get the badly needed energy efficiency upgrade money. Due to their inexperience and "gathering the wagons" mentality, I am being blamed and penalized for not knowing about the EEM process...does anyone out there have any suggestions. 5/3 Bank has left me high and dry with a basic "Sorry about your luck" attitude. No customer relations offer to fix their mistake only an offer to refinance at the current high interest rate and the enormous VA processing fee all over again.
I should have checked with you folks first to find a lender who knew how to make this EEM loan possible...who knew...I listened to my realtor who knew less than the 5/3 Bank mortgage rep. Is it a Veteran thing or just poor customer service?
Any suggestions would be appreciated, sincerely.
Veteran down and out on his luck in Toledo, OH
****THIS MATTER HAS BEEN RESOLVED AMICABLY****
Fifth Third Bank:
More Reviews on Fifth Third Bank: