Prestige Cabinets Complaint - Customer service, Warranty Claims
OCALA, FLORIDA -- Prestige Cabinets of Independence, KS manufactures kitchen cabinets and distributes through a network of local distributors and Big Box retailers.Prestige has recently be acquired by RSI Holding, located in Newport Beach, CA. While the company claims customer satisfaction as a key policy, the reality is somewhat different.
In February of 2006 I purchased a complete set of kitchen cabinets from a local dealer of Prestige. Three of the dozen or so cabinets arrived with clear manufacturing defects. Issues such as poor or bad fit, shoddy joinery and poor finish. Clearly these defects should have been picked up during a routine quality check at the factory. It took six weeks for the factory to replace the bad cabinets with new ones. The replacement cabinets arrived with a completely different finish than the original order placed in February '06. Additionally, the end cabinet was sent with bare wood when a finished end was specified. The local dealer ordered a finished end skin (another six weeks wait) which arrived with clearly visible runs in the finish. To date after several requests I have not recieved the touch-up paint kit which should have been sent with the original order.
In all fairness to my local dealer they are as frustrated as I am with the response from Prestige. I have been told I am not the only client upset with the Prestige product line. I was given the phone number of the regional rep. for Prestige and called him to find out what was going on. He told me he would look into it. After two months of not hearing from him I sent him an email expressing my dissatisfaction. His response was, he didn't recall my phone conversation and encouraged me to hire a lawyer if I was unhappy. I can only conclude Prestige encourages litigation to settle warranty claims. Frankly I believe this to be an outrageous contention since Prestige has had my money for over seven months and I have yet to receive what I paid for. I would encourage anyone considering Prestige Cabinets to look elsewhere for their kitchen needs.